Community Moderator Max Tsukino Posted November 14, 2017 Community Moderator Share Posted November 14, 2017 We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriving by the minute... for your patience and understanding, many thanks... 6 Quote Link to comment Share on other sites More sharing options...
Subscriber Severine77 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 14 minutes ago, porato said: And for those who received NO email? (but have Setup Complete on their Account Info page)?? Yep , that's my case . Setup complete, expérience group and no mail . Any europeans fans got the mail ? Quote Link to comment Share on other sites More sharing options...
Subscriber soey Posted November 14, 2017 Subscriber Share Posted November 14, 2017 (edited) 9 minutes ago, Severine77 said: Yep , that's my case . Setup complete, expérience group and no mail . Any europeans fans got the mail ? I got it. I live in Germany. Edited November 14, 2017 by soey Quote Link to comment Share on other sites More sharing options...
Subscriber Jaimearodriguez86 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 (edited) Max, Bigwave, Mich: HELP! HELP! HELP! I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! Please help me! My name is Juan. What can I do? Edited November 14, 2017 by Jaimearodriguez86 1 Quote Link to comment Share on other sites More sharing options...
Subscriber VioletMoon Posted November 14, 2017 Subscriber Share Posted November 14, 2017 14 minutes ago, Severine77 said: Yep , that's my case . Setup complete, expérience group and no mail . Any europeans fans got the mail ? I live in Portugal and got the email, but then I got the Not Eligible email Quote Link to comment Share on other sites More sharing options...
Subscriber VioletMoon Posted November 14, 2017 Subscriber Share Posted November 14, 2017 3 minutes ago, Jaimearodriguez86 said: Max, Bigwave, Mich: HELP! HELP! HELP! I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! Please help me! My name is Juan. What can I do? Same here... *****UPDATED***** Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team: Name (as registered and it appears in your profile) Display Name (as it appears in your profile) Login Name (as it appears in your profile) Presale Group When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box? Date for the end of your subscription cycle Please also send your Order # thanks DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM Quote Link to comment Share on other sites More sharing options...
Subscriber u2burgh Posted November 14, 2017 Subscriber Share Posted November 14, 2017 1 hour ago, u2burgh said: Hi, folks. Don't laugh, everyone had to learn at some point...but is sending an email via the icon on this page considered a PM? I also got the 2nd email, want to submit info in the correct place. Thanks. Signed, Newbie. Anyone?? Quote Link to comment Share on other sites More sharing options...
Subscriber paulcerqua Posted November 14, 2017 Subscriber Share Posted November 14, 2017 Just now, u2burgh said: Anyone?? I clicked on Max Tsukino's name and then clicked on the envelope there. I see the message in my Messages box to him. I don't know if that was the correct method, but that's what I did... - Paul Quote Link to comment Share on other sites More sharing options...
Subscriber u2burgh Posted November 14, 2017 Subscriber Share Posted November 14, 2017 14 minutes ago, paulcerqua said: I clicked on Max Tsukino's name and then clicked on the envelope there. I see the message in my Messages box to him. I don't know if that was the correct method, but that's what I did... - Paul Thank you! Will do that too, then. Quote Link to comment Share on other sites More sharing options...
Subscriber uruguay Posted November 14, 2017 Subscriber Share Posted November 14, 2017 2 minutes ago, paulcerqua said: I clicked on Max Tsukino's name and then clicked on the envelope there. I see the message in my Messages box to him. I don't know if that was the correct method, but that's what I did... - Paul That’s correct 1 Quote Link to comment Share on other sites More sharing options...
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