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U2.com 2018 Subscription FAQ Thread


bigwave
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We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriving by the minute...

for your patience and understanding, many thanks...
 

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Max, Bigwave, Mich: HELP! HELP! HELP! 

I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! :(

Please help me! My name is Juan. What can I do?

 

vFvBGPe.png

Edited by Jaimearodriguez86
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3 minutes ago, Jaimearodriguez86 said:

Max, Bigwave, Mich: HELP! HELP! HELP! 

I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! :(

Please help me! My name is Juan. What can I do?

 

vFvBGPe.png

Same here... :(

 

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:

Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)
 

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

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1 hour ago, u2burgh said:

Hi, folks. Don't laugh, everyone had to learn at some point...but is sending an email via the icon on this page considered a PM? I also got the 2nd email, want to submit info in the correct place. Thanks.

Signed,

Newbie.

Anyone??

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14 minutes ago, paulcerqua said:

I clicked on Max Tsukino's name and then clicked on the envelope there.  I see the message in my Messages box to him.  I don't know if that was the correct method, but that's what I did...

   - Paul

Thank you! Will do that too, then. 

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2 minutes ago, paulcerqua said:

I clicked on Max Tsukino's name and then clicked on the envelope there.  I see the message in my Messages box to him.  I don't know if that was the correct method, but that's what I did...

   - Paul

That’s correct

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