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U2.com 2018 Subscription FAQ Thread


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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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8 minutes ago, Max Tsukino said:

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:


Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)
 

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

Thank you! Update sent by PM

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This is the email text:
 

Quote

 

You Have Been Selected For Verified Subscriber Presale Ticket Access

Dear [YOUR NAME],

You have been Verified for the U2.com Subscriber presale as part of our eXPERIENCE Group.

Below are details to help get you ready to have the best opportunity to access and purchase tickets to the North American #U2eiTour dates in May and June.

Your presale opens tomorrow morning, Tuesday, November 14 (10am) and runs until Thursday, November 16 (5pm). All times are local to city and venue of show.

CODE DELIVERY

Tomorrow morning, Tuesday, November 14 you will receive a text message that includes:

• A link to begin your purchase for the North American tour dates
•    Your unique presale access code

Keep your phone handy – your notification may arrive 2-4 hours before the Presale begins. Please also watch your email. If there are any issues with text delivery, such as an incorrectly entered mobile number or blocked mobile carriers, we will email your access code prior to the Verified Subscriber Presale.

TICKET LIMIT

Your unique presale access code can be used to purchase up to TWO (2) tickets. You might choose to buy two tickets for one show or to buy two individual tickets for two separate shows. Once you’ve purchased two tickets, the code is no longer valid. Due to demand, tickets will be available on a first-come, first-served basis.

PREPPING FOR YOUR PURCHASE
Log in to your Ticketmaster account in advance on the device you wish to purchase on. To avoid purchase errors, you must login using the same account information used when connecting to Ticketmaster via your U2.com account to register for the Verified Fan Presale.
Please have the valid credit card you plan to use for your purchase up to date in your Ticketmaster account, with current billing information. To update or confirm your credit card or billing information, login to My Account.
NOTE: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

WHEN YOU'RE PURCHASING
Due to demand, after entering your presale access code you may experience a longer than usual wait time during the ticket search. Do not refresh the page during this time. If you are using a mobile device for your purchase, do not navigate away from the window or allow your phone to dim.
When completing your ticket purchase, stay within one browser window. Opening multiple windows or tabs to purchase tickets, may result in errors.
Tickets will be general admission on the floor and reserved seating in the stands. If you have further questions about how the presale will work please see these FAQs.

Best wishes and see you at one of the shows,
The U2.com Team

#U2eiTour 

 

9

If further assurances are needed, please call customer support services to confirm that you are eligible if you didn't receive the email...

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We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriving by the minute...

for your patience and understanding, many thanks...
 

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9 minutes ago, Severine77 said:

Yep , that's my case . Setup complete, expérience group and no mail .

Any europeans fans got the mail ?

I got it. I live in Germany.

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Max, Bigwave, Mich: HELP! HELP! HELP! 

I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! :(

Please help me! My name is Juan. What can I do?

 

vFvBGPe.png

Edited by Jaimearodriguez86
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3 minutes ago, Jaimearodriguez86 said:

Max, Bigwave, Mich: HELP! HELP! HELP! 

I got a confirmation email during the night, only to be sent the following up 10 minutes later: PLEASE HELP. Been a continuous subscriber for half a decade, never let the account relapse. Why is this happening?!!! :(

Please help me! My name is Juan. What can I do?

 

vFvBGPe.png

Same here... :(

 

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:

Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)
 

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

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1 hour ago, u2burgh said:

Hi, folks. Don't laugh, everyone had to learn at some point...but is sending an email via the icon on this page considered a PM? I also got the 2nd email, want to submit info in the correct place. Thanks.

Signed,

Newbie.

Anyone??

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