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U2.com 2018 Subscription FAQ Thread


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7 minutes ago, Mofoman said:

I received the good 'confirmation' email, but still no news from the text SMS here in Spain...

anyone received the phone message?

no codes sent yet - will go out 2 hours or so before presales start, which is 10.00 AM venue local time

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

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No e mail.. nothing in junk folder. Status has been complete and e mail verified... not too concerned about the e mail, just the sms text for later .. unless you have to take some type of action in the e mail via a link of some sort. Can anyone confirm if that is the case? 

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I have just received an awful email.   Attended my first show at MSG April 1 1985 & every tour in the US since...............not verified any longer...............Terrible Job U2

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. 

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. 

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team 

#U2eiTour  

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3 minutes ago, jbd37 said:

I have just received an awful email.   Attended my first show at MSG April 1 1985 & every tour in the US since...............not verified any longer...............Terrible Job U2

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. 

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. 

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team 

#U2eiTour  

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:


Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)
 

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

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