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U2.com 2018 Subscription FAQ Thread


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45 minutes ago, Max Tsukino said:

mod team: Mich40, Bigwave, Max Tsukino...  links to PM here ---> http://zootopia.u2.com/staff/

You can PM one of us and add the other two to your message...

btw... we are still compiling the information...

I also got the 'Not Eligible' email.  I sent messages to the 3 moderators (Mich40, Bigwave, Max Tsukino).  You can do that by finding a post from one of them then rolling over their name to send a message.  In the address bar of the message draft, you can type the names of the other 2 moderators and it will look them up like an address book so you can add them to the message.  

What a crummy thing to wake up to when I was all excited going to bed last night!  I imagine this forum is about to go nuclear as the majority of the east coast starts to wake-up and get into email.  My concern is that the rejections are coming from Ticketmaster, not from U2.com.  In Ticketmaster's eye, I'm not a verified fan due to previous purchase history?  I have attended 10 shows over the last 2 tours.  I buy a lot of tickets for my husband, family and friends.  I travel to different states and sometimes different countries (Dublin 2015) to see U2.  I AM NOT A SCALPER!  I think I am the kind of fan that U2 wants to celebrate.  Why is Ticketmaster calling me part of the problem!  This Verified Fan program is going very poorly and I fear this is just the beginning.  U2 kinda blew it with the public with the free album on everyone's iPod.  Now they're going to blow it again by shutting out their most loyal fans from the presales.  I'm keeping faith that this will work out alright, but the clock is ticking and I'm not very optimistic. 

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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1 minute ago, ErinGoBraless said:

I also got the 'Not Eligible' email.  I sent messages to the 3 moderators (Mich40, Bigwave, Max Tsukino).  You can do that by finding a post from one of them then rolling over their name to send a message.  In the address bar of the message draft, you can type the names of the other 2 moderators and it will look them up like an address book so you can add them to the message.  

What a crummy thing to wake up to when I was all excited going to bed last night!  I imagine this forum is about to go nuclear as the majority of the east coast starts to wake-up and get into email.  My concern is that the rejections are coming from Ticketmaster, not from U2.com.  In Ticketmaster's eye, I'm not a verified fan due to previous purchase history?  I have attended 10 shows over the last 2 tours.  I buy a lot of tickets for my husband, family and friends.  I travel to different states and sometimes different countries (Dublin 2015) to see U2.  I AM NOT A SCALPER!  I think I am the kind of fan that U2 wants to celebrate.  Why is Ticketmaster calling me part of the problem!  This Verified Fan program is going very poorly and I fear this is just the beginning.  U2 kinda blew it with the public with the free album on everyone's iPod.  Now they're going to blow it again by shutting out their most loyal fans from the presales.  I'm keeping faith that this will work out alright, but the clock is ticking and I'm not very optimistic. 

Me too.  I have gone to hundreds of shows in my lifetime so I have purchased tickets to other shows for me and friends.  Its a complete scam.  Wait to see Stub Hub later today, there will be a ton of tickets on that site.  

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You should also be asking the people who got the second email, if they have more than one subscription.  On another forum, people are saying it might be because they have more than one subscription.

Also, I saw on Ticketmaster that the text message to mobile phones was only for North America.

 

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1 minute ago, ErinGoBraless said:

I also got the 'Not Eligible' email.  I sent messages to the 3 moderators (Mich40, Bigwave, Max Tsukino).  You can do that by finding a post from one of them then rolling over their name to send a message.  In the address bar of the message draft, you can type the names of the other 2 moderators and it will look them up like an address book so you can add them to the message.  

What a crummy thing to wake up to when I was all excited going to bed last night!  I imagine this forum is about to go nuclear as the majority of the east coast starts to wake-up and get into email.  My concern is that the rejections are coming from Ticketmaster, not from U2.com.  In Ticketmaster's eye, I'm not a verified fan due to previous purchase history?  I have attended 10 shows over the last 2 tours.  I buy a lot of tickets for my husband, family and friends.  I travel to different states and sometimes different countries (Dublin 2015) to see U2.  I AM NOT A SCALPER!  I think I am the kind of fan that U2 wants to celebrate.  Why is Ticketmaster calling me part of the problem!  This Verified Fan program is going very poorly and I fear this is just the beginning.  U2 kinda blew it with the public with the free album on everyone's iPod.  Now they're going to blow it again by shutting out their most loyal fans from the presales.  I'm keeping faith that this will work out alright, but the clock is ticking and I'm not very optimistic. 

They have made a complete cock up of this. Totally agree with you that they are pissing off REAL fans. People who work their socks off to follow them around the world. You’d think they have learnt from the past not to screw around with things but no, they prematurely announced and launched sales for this tour without being anywhere near ready.

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This seems rather strange. The wording on the message makes me think it is no mistake. I do hope in Europe we get "vorsprung durch technik".

"While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. "

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5 minutes ago, Vienis said:

This seems rather strange. The wording on the message makes me think it is no mistake. I do hope in Europe we get "vorsprung durch technik".

"While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. "

Well that is incredibly naive as presales are 99% of the reasons why people subscribe. If they blow this process their subscription revenue will evaporate. There are a lot of very annoyed long term touring fans out there that have received that second email. Amateur org.

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3 minutes ago, kseguin said:

You should also be asking the people who got the second email, if they have more than one subscription.  On another forum, people are saying it might be because they have more than one subscription.

Also, I saw on Ticketmaster that the text message to mobile phones was only for North America.

 

I've gotten the second email, and I only have the one subscription that I've always had.

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44 minutes ago, mindy said:

I never received any email either.  Long time Propaganda fan member. This is ridiculous.

Your post should be posted on the front page of U2.com. Is there another band that treats their fans so contemptibly?

 

"Many people who joined U2.com and didn't get tickets are understandably angry. They now have the option to get a full refund of their subscription fee," 

 - Larry Mullen in 2005 for the Vertigo tour. I hope the same holds true twelve years later.

I'm eagerly awaiting another non-apology apology from Mr. Mullen.

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1 minute ago, jfp612 said:

Your post should be posted on the front page of U2.com. Is there another band that treats their fans so contemptibly?

 

"Many people who joined U2.com and didn't get tickets are understandably angry. They now have the option to get a full refund of their subscription fee," 

 - Larry Mullen in 2005 for the Vertigo tour. I hope the same holds true twelve years later.

I'm eagerly awaiting another non-apology apology from Mr. Mullen.

I don't want an apology or a refund, I want tickets! :/

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