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U2.com 2018 Subscription FAQ Thread

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37 minutes ago, gpmalecki said:

Thanks for that info. I'm in Atlanta, too... but I'm in the innocence group. Good luck today. keeping my fingers crossed for tomorrow...

Thanks!  You too!  =)

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Went to bed last night happy that I received the confirmation e-mail stating that I will have access to the presale only to wake up this morning to in updated e-mail saying that the 1st e-mail was sent in error and that even though I'm a paid up subscriber and a Verified access subscriber, I will nit have access to the presale and if, I'm not happy I can get my subscription refunded. WTF??? I live in Montreal and never had to deal with Ticketmaster for previous concerts. This is the first time and so far...it is the nightmare I have always read about. I have sent off PMs to Bigwave and Max for help. At this point, I'm lost, I don't know what else to do. 

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2 minutes ago, gadget44 said:

done... but I'm guessing for every person posting here with this problem there are 50 who are reading and aren't posting but ARE PMing... so just given the sheer volume in poor Max's box, I am doubtful he will get to mine.

same

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7 minutes ago, u2sharona said:

BTW phone line at u2.com is now down.  have not been able to get through in 20 minutes.  Just getting an 'off the hook' sound.

Keep trying. It took me over an hour but I got through (and am now on hold).

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1 minute ago, DiscreetMusic said:

Keep trying. It took me over an hour but I got through (and am now on hold).

Guys, i called U2.com this morning. They say its out of their hands.

 

dont waste your time. Pm the mods.

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Someone just posted this on U2start....Don't know how true this is but....

"I just got off the phone with the U2.com customer service. I can't believe this is actually true but apparently they did in fact use the BS verified fan lottery for presale tickets for fan club members. Those of us who first got the email saying you were getting a presale code and then later got the email saying they made a mistake and you're not getting a code - we are in fact shut out of the presale and will not be getting a code. The verified fan thing means that there's some arbitrary method by which you're picked - or not - to get presale access this time for this tour. So, we're not getting presale access at all. It's over."

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1 minute ago, Jaimearodriguez86 said:

Guys, i called U2.com this morning. They say its out of their hands.

 

dont waste your time. Pm the mods.

Exactly, Ticketmaster is in control....and that is the problem

 

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1 minute ago, Jaimearodriguez86 said:

Guys, i called U2.com this morning. They say its out of their hands.

 

dont waste your time. Pm the mods.

I have done. I've also DMd TM and U2.com. But might as well keep reminding them how extensive this problem is.

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I am not seeing anything there about no e mail at all. I see verification threads, retraction threads etc.. but no discussion on no e mail at all. All was in good shape last week with set up complete and e mail status verified. The next question is do I just just move on and "register" for the Citi Bank sale on Thursday and / or the general public sale on Monday. However, not sure if will set off alarms that I may be a scalper trying to get my hands on as many tickets as possible. Any thoughts mods? Thanks

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3 minutes ago, Bclar316 said:

Someone just posted this on U2start....Don't know how true this is but....

"I just got off the phone with the U2.com customer service. I can't believe this is actually true but apparently they did in fact use the BS verified fan lottery for presale tickets for fan club members. Those of us who first got the email saying you were getting a presale code and then later got the email saying they made a mistake and you're not getting a code - we are in fact shut out of the presale and will not be getting a code. The verified fan thing means that there's some arbitrary method by which you're picked - or not - to get presale access this time for this tour. So, we're not getting presale access at all. It's over."

If this is the case, goodbye to U2.com. I have been a fan since the early 80s and have spent $1000's on them. This is absolutely not acceptable.

  • Sad 2

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