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U2.com 2018 Subscription FAQ Thread


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4 minutes ago, mariana_rielli said:

I'm in innocence and got no email at all. That means i'm already out, right?

No. Those of us in innocence group aren't supposed to receive e-mail until tonight. Hopefully because we're 2nd day news, we won't have a harder time than some of those getting shut out today...

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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Just in case... here it goes again:

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:


Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?)

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

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15 minutes ago, Bclar316 said:

Someone just posted this on U2start....Don't know how true this is but....

"I just got off the phone with the U2.com customer service. I can't believe this is actually true but apparently they did in fact use the BS verified fan lottery for presale tickets for fan club members. Those of us who first got the email saying you were getting a presale code and then later got the email saying they made a mistake and you're not getting a code - we are in fact shut out of the presale and will not be getting a code. The verified fan thing means that there's some arbitrary method by which you're picked - or not - to get presale access this time for this tour. So, we're not getting presale access at all. It's over."

This is unacceptable.  So does this mean that experience members could be shut out, while innocence members will get a presale code tomorrow?  

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1 minute ago, gpmalecki said:

No. Those of us in innocence group aren't supposed to receive e-mail until tonight. Hopefully because we're 2nd day news, we won't have a harder time than some of those getting shut out today...

Ah ok

I thought emails would be sent at the same time for both groups and then codes a few hours before sales. But considering how unlucky I am I'll start preparing psychologically 

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2 minutes ago, Max Tsukino said:

Just in case... here it goes again:

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:


Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?)

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

Sent my details ages ago. Still waiting for the rectification and my code ?

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