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U2.com 2018 Subscription FAQ Thread

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Just now, Pichette88 said:

This is unacceptable.  So does this mean that experience members could be shut out, while innocence members will get a presale code tomorrow?  

yes. and it sounds like innocence members could be shut out also. no paid subscriber should be left out. At very least, they should have guaranteed all subscribers a code, but not guarantee tickets. People still get left out at the end of day, but at least everyone gets an opportunity at tickets! 

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12 minutes ago, mariana_rielli said:

I'm in innocence and got no email at all. That means i'm already out, right?

No, You should get email tonight

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1 minute ago, grubes1322 said:

No. Your presale is tomorrow. Codes of innocence go out tomorrow, not today.

I know my presale is tomorrow, i was just under the impression that the verification emails that you guys are having trouble with would be sent at the same time. But I get It now, thank you. 

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Does anyone know the email address on the notifications. I'm concerned that my notification may be in my spam folder but I'm not finding it yet and would like to search by the email address. Thanks!

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1 minute ago, mariana_rielli said:

I know my presale is tomorrow, i was just under the impression that the verification emails that you guys are having trouble with would be sent at the same time. But I get It now, thank you. 

Honestly who knows.  I was received a "congrats" email and went to bed happy and then woke up and saw "We screwed up but your not getting a code" email.  I hope it works out for you.  

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1 minute ago, wgerken said:

Does anyone know the email address on the notifications. I'm concerned that my notification may be in my spam folder but I'm not finding it yet and would like to search by the email address. Thanks!

the sender of the email I received last night was U2@U2.com

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4 minutes ago, gpmalecki said:

no paid subscriber should be left out. At very least, they should have guaranteed all subscribers a code, but not guarantee tickets. People still get left out at the end of day, but at least everyone gets an opportunity at tickets! 

Absolutely right.  I don't care what the disclaimer says.  If you're a paid member you should get a code, period.

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Just now, Pichette88 said:

Absolutely right.  I don't care what the disclaimer says.  If you're a paid member you should get a code, period.

Exactly! And what is the point of this lottery anyway?

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3 minutes ago, edgebenson said:

Honestly who knows.  I was received a "congrats" email and went to bed happy and then woke up and saw "We screwed up but your not getting a code" email.  I hope it works out for you.  

Yeah, I'm keeping expectations low. My biggest mistake was actually buying non-refundable plane tickets from Brazil without any guarantee that I'll have tickets ? (nervous laughter)

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