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U2.com 2018 Subscription FAQ Thread


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8 minutes ago, mariana_rielli said:

Yeah, I'm keeping expectations low. My biggest mistake was actually buying non-refundable plane tickets from Brazil without any guarantee that I'll have tickets ? (nervous laughter)

You'll be able to get tickets. What it's going to cost is the question. 

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Just now, jfp612 said:

You'll be able to get tickets. What it's going to cost is the question. 

Also...while nothing is guaranteed until official...I'd be pretty surprised if most...if not ALL...of the announced tour stops get at least one more show.  Point being we may very well get more cracks at this even if round one goes completely awry.

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Just got off the phone with u2dotcom customer service. For those of us that received an e-mail saying we were going to have access to pre-sale, and then another message about half an hour later saying we weren't, and it was an error.  U2dotcom customer services is saying 'it really was an error'.  Access to today's presale was like a lottery, not everyone got selected.  So, I'm super pissed at the moment.......

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My Account page states:

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Verified Subscribers will receive a text by 5am PT the morning of the presale start. Your text will include a link to purchase along with your unique presale access code to unlock access to tickets before the presale begins.

Doesn't say anything about lottery or not being selected or ineligible. Hence this is a violation of the terms.

4 minutes ago, danknapp said:

Also...while nothing is guaranteed until official...I'd be pretty surprised if most...if not ALL...of the announced tour stops get at least one more show.  Point being we may very well get more cracks at this even if round one goes completely awry.

Agreed about the additional dates. But doesn't excuse the mess. Feels like 2005 all over again. Anybody knows Larry's phone number?

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18 minutes ago, mariana_rielli said:

Yeah, I'm keeping expectations low. My biggest mistake was actually buying non-refundable plane tickets from Brazil without any guarantee that I'll have tickets ? (nervous laughter)

one way or another, you'll find tickets. i've been going to out of town shows since the original joshua tree tour with no tickets and have always found another fan with an extra ticket! keep the faith!

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2 minutes ago, Alone said:

My Account page states:

Doesn't say anything about lottery or not being selected or ineligible. Hence this is a violation of the terms.

Agreed about the additional dates. But doesn't excuse the mess. Feels like 2005 all over again. Anybody knows Larry's phone number?

"Anybody knows Larry's phone number?"

Bingo! I'm not the only one who remembers.

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39 minutes ago, paulcerqua said:

I have been on the 'bad' receiving end of the random Verified Fan thing before for other non-U2 shows.  You get a message saying that you've been verified, but it's stated very clearly that of the verified fans, random ones will be selected for codes.

 

In the case we've been dealing with today, it seems different -- is there anyone who got the rejection mail who DIDN'T order Joshua Tree tickets with a code?  All my friends who ordered JT tickets got the rejection mail and all who didn't got codes.

   - Paul

 

I got Joshua Tree tickets with a code and got a code for this morning. BUT I didn't use all of my JT code - I only bought 3 tickets.

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