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U2.com 2018 Subscription FAQ Thread


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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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1 minute ago, malaboo said:

Have you tried the TM app?? Someone had success with that.

I've tried everything! Cleared the cash off everything. On the app. On the website. On the link they sent. WHY WON'T THIS WORK?!

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1 minute ago, gpmalecki said:

I agree, until the point where you start going all elitist. No paid member should be left behind. My subscription had less than a week lapse so I got tossed into innocence. Your money ain't no greener. All subscribers should receive codes. What makes you more of a legacy member? Because you haven't had a lapse. Don't be an elitist prick because Ticketmaster and Live nation did you wrong...  

That's cool, you can name call me an elitist prick if that makes you feel better but the truth is U2 established the hierarchy by segregating members into two distinct groups and are now disregarding any such hierarchy, or, the lottery disregards the hierarchy. Personally, I would have been happy to have all paid members in one group irregardless of how long they've been around. Sure, you are every bit the same legacy member and you still have a strong shot at receiving your innocence code. Experience members are done and dusted for this go-round.

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12 minutes ago, danknapp said:

Successfully got two GAs for Atlanta but feel genuinely terrible for everyone who got shut out.  I certainly hope they get this fixed before day 2 of the presale and/or any added shows.

Congrats! Hope to join you there. I hope they get it fixed for tomorrow.

Did you go in through u2.com ticket link?

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So what I really dont understand is that long term members can get drawn out for presale, and people who register 2 days ago will get presales codes. So thats how scalpers are gonna get rich..... leaving the hard-core long term fans without ticket access.

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8 minutes ago, Jorstin said:

Ugggh.... I secured the tickets I wanted but having issues with ticketmaster... I have all my credit card info saved but it doesn't seem to be letting me enter or choose it....

Problem.thumb.jpg.af57796be3077f2534ca986c78116594.jpg

Look all the way down to accept or decline the ticket insurance?

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For those who have purchased tickets this morning, can any of you debunk my theory that I've automatically blacklisted by the Ticketmaster Verified Fan algorithm?   Did anyone who received a code this morning purchase tickets to multiple dates in multiple cities during the last 2 tour(s).

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17 minutes ago, nitz1 said:

Hey All - For me as usual this was smooth and painless - Logged in, Got 2 GA for Uniondale, NY is about 5 seconds! Thanks as always U2.com. Pleasure to have been a subscriber since 2000! Never saw them in my home of Long Ilsand - Small Venue will be amazing!

 

 

Congrats man! Hoping for the same tomorrow.  Curious, now that we have some info.  How much did the GA's come out to be this tour?  Is whatever link they send necessary, or can I simply just access Ticketmaster from my phone, desktop wherever and key in the code?..  Enjoy the show, I may try and make it across the Sound for that one also!

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For Montreal, the SMS etxt link does not show Montreal.  Go through the link on the tour page of U2.com.  Enter all of the information.  I set up an evenko account ahead of time.   After you choose tickets it asks you for a password, this is where you out the code.

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