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U2.com 2018 Subscription FAQ Thread


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1 minute ago, danknapp said:

If I recall the website said we will receive info about receiving a CD or download code when the album is released in a couple weeks.  It was somewhere either on the AXS site or the venue website.  I can try to find it, but you'll probably have as much luck with that as I would!  =P

Yeah, don't worry... I appreciate all your info as is!

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6 minutes ago, danknapp said:

If I recall the website said we will receive info about receiving a CD or download code when the album is released in a couple weeks.  It was somewhere either on the AXS site or the venue website.  I can try to find it, but you'll probably have as much luck with that as I would!  =P

It's coming right after you get your 4 records.

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5 minutes ago, jajarthur said:

I got all registered and my account updated in time. Got the email that I was all set. 

Then this came a couple of hours later. I'm kinda pissed. Anyone else get this message? 



Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. 

While presale access is only one benefit included with your U2.comsubscription, we recognize that it is important to many Subscribers. 

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team 

#U2eiTour  

As some have said looks like TM has put the Subs in the Lottery VF code distribution  instead of the guaranteed code distribution- What a joke - sorry for those who are in the middle of this - 

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Janette B. I am wondering the same thing. Is Ticketbastard blocking us for ALL sales?? How are they able to do this at all??? What, my money isn't as good as others'? Thanks A LOT U2!!!!!!!!!!!!!!!!!!!

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15 minutes ago, nitz1 said:

Paper

Think it depends on venue.  Atlanta isn't purely CC like my experience was in DC for the JT show, but it did give me the option to print out my tickets or pull it up on my mobile app.  If nothing has changed in NY since 2015, EVERYTHING there is paper as required by law. 

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4 minutes ago, danknapp said:

Again...more than happy to help!  I know I'd be on here looking for input if the shoe were on the other foot!

Ok... one afterthought I just had. Since this isn't TM, I guess it asks for your code before it even allows you to proceed?

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