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U2.com 2018 Subscription FAQ Thread

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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Important -  for those who received the rejection email (I did last night)

just received the text from u2.com!!!

i quickly went to TM mobile site and picked up Red Zone for Tulsa.

Please keep an eye on your phones for the text they may be resolving this...

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I get that it's a lottery - In previous years you never knew if you would be quick enough to get tickets. It was the luck of the draw. 

What I don't get is how a lottery makes scalpers less likely to get tickets than fans, when that is *literally* supposed to be the point of the Verified Fan system.

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5 minutes ago, nbougas said:


It took me 30 minutes of REDIALS to get through by phone, but I spoke to a customer service representative at U2.COM just now.  She told me that registration at U2.COM and subsequent verification with Ticketmaster enters you into a LOTTERY to get a code by text, not a guaranteed delivery of a code.  She said that this detail was spelled out in the subscription service or one of the e-mails, but I can't find that anywhere.  She said that if you didn't receive a code this morning, you weren't selected as part of the LOTTERY.  Because of the "confusion", they are offering a full refund to your subscription here.

Sent to me from U2.COM last week : In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

No mention of a lottery there. It would be nice if the staff at U2.COM were all singing from the same song sheet.

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9 minutes ago, james busick said:

Fiends are much more fun than friends :).  This is interesting.  Seems to me that the CC entry method would be much more effective in preventing scalping than the verified subscriber/fan method.  These GA tickets are now highly scalpable.

LOL. Fat finger day.  But most of my friends are truly fiends too. :)

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10 minutes ago, VioletMoon said:

@Janette B @Max Tsukino just got the code in my phone!

Anyone else with the not eligible mail, got it now?

Yes!!!! We now have a code!!!! I've got my husband trying to secure our tickets as I am much too emotional about it. He was trying on his phone, but it wasn't working so he is now on the laptop. Fingers crossed that decent seats are left for Nashville . . . tickets have been on sale there for 40 mins.

I am glad we are able to try and maybe we will just try for LA and stay close to home


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