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U2.com 2018 Subscription FAQ Thread

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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5 minutes ago, nbougas said:

You might want to RETHINK joining U2.COM.  They bait-switched the code offering.  You sign up as a fan, maintain your account, then claim it is a LOTTERY to get a pre-sale code.  I have been searching for a hour now, and can't find where it stated that my subscription was for entrance into a LOTTERY for a code.

Pretty sure running a lotto in Canada without a license is illegal. 

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31 minutes ago, Sjpskier said:

I got the e-mail stating I would get a code but I never got it.  I didn't get it e-mail or text.

I've called every number I can find and e-mailed everyone I can find.

U2 don't fail me now!!!!!!!!!!!!!!!



I called and called and called the membership number finally got put on hold, waited and waited and a nice lady verified my information and gave me my code and now I have tickets.  Don't give up hope, keep reading and keep trying.  

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I'm so irritate with this. Same thing as everyone else here: renewed my subscription early as directed by U2.com, then got one email saying I would get text with Presale Access code, then another telling that as eXPERIENCE Group members, we were mistakenly told we would have access.
I used my code for Joshua Tree tickets, and U2.com said if we renewed early then we'd have access to presale again. Then last night they just took it away from us.


Sent email to U2.com help but no response yet. Tried calling the listed phone numbers, and it's just a busy signal. 


Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. 

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. 

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team 


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