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U2.com 2018 Subscription FAQ Thread


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11 minutes ago, chrissy1967 said:

It is insane how many tickets are available on StubHub right now.  And the prices :(

[MOD EDIT: LINK REMOVED]

 

I love, love, love to go and see those prices drop on the day of the show....often being sold for less than face value.  It does not happen enough but it's a little bit of comfort.  The mods are crazy busy right now, it seems, or I'd say report those tickets as they can be removed if they are presale tickets.  It's so irritating.

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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Just now, Max Tsukino said:

Very sorry for this and very sorry for not being able to speed it up as you indubitably deserve

Props and respect to Max for using the word, indubitably!   I have not heard anyone use that word in a very, very long time.

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31 minutes ago, mich40 said:

Please bear with us.  We are getting to everyone as best we can.

Thanks for trying.  All of the Mods deserve space to get things in order.  It wasn’t their fault but they are trying their best to fix it.  And yes, I was screwed too and still haven’t gotten my verified code/text.  And yes, I go back to Propaganda.  And finally, no, I don’t blame the band.  Things go wrong and they did here.  I’m living, breathing and dreaming out loud that GAs appear for MSG once my code appears. ;)

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31 minutes ago, chrissy1967 said:

Not my quote...

U2 tickets are never worthless to me :-)  

If it was attributed to you then my apologies.  I was quoting someone else who bought four GAs and two red zones with their code and were complaining.

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am Innocence group and I just called customer support for U2.com and they told me that emails to both Experience and Innocence groups went out last night and they cannot resend... kind of freaking out, too, since I didn't get an email. They said I should wait until tomorrow to see "if" I get a resale code. (If - YIKES11) When I asked what I should do if I don't get a presale code, the customer service rep told me to call back and they would refund my membership fee... but what I want is tickets!!

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8 minutes ago, lizzykatz said:

I wish I had a better sense of how many of us were shut out, besides a boat load.  Hundreds? Thousands? 

Me too, excellent question. I had a chat with a supervisor on the Help line (U2, not ticketmaster) he said it was a 90/10 split. 90 percent of experience got a presale code, 10 percent didn't. I also asked what caused the small 10 percent to get locked out, he said he couldn't (or wouldn't) 'disclose' that information. I asked what he recommended as next steps, he said 'next steps for what?", um, next steps to try to get a chance to buy a ticket .... he did not have any recommendation. It is what it is and my only note for the future was gee, I sure wish I had known, up front, in big block letters, that this was a straight up Lottery. That should not have been a nuanced mention at the bottom half of some email. Or something.

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5 minutes ago, annemarie_pisano said:

am Innocence group and I just called customer support for U2.com and they told me that emails to both Experience and Innocence groups went out last night and they cannot resend... kind of freaking out, too, since I didn't get an email. They said I should wait until tomorrow to see "if" I get a resale code. (If - YIKES11) When I asked what I should do if I don't get a presale code, the customer service rep told me to call back and they would refund my membership fee... but what I want is tickets!!

Anyone in Innocence got the email? 

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