Jump to content

U2.com 2018 Subscription FAQ Thread


Recommended Posts

  • Replies 2.4k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

Posted Images

  • Community Moderator
1 minute ago, Manohlive said:

there you go, Chrissy1967

Please do not catch fights on the threads -  Not the time for this. Let's focus on do our best to solve the issues...

thanks.

Link to post
Share on other sites
  • Subscriber
7 minutes ago, lizzykatz said:

I wish I had a better sense of how many of us were shut out, besides a boat load.  Hundreds? Thousands? 

There’s you and me (me and you?). That’s two so far. 

Somebody else can count the rest. 

Link to post
Share on other sites
  • Subscriber
5 minutes ago, annemarie_pisano said:

am Innocence group and I just called customer support for U2.com and they told me that emails to both Experience and Innocence groups went out last night and they cannot resend... kind of freaking out, too, since I didn't get an email. They said I should wait until tomorrow to see "if" I get a resale code. (If - YIKES11) When I asked what I should do if I don't get a presale code, the customer service rep told me to call back and they would refund my membership fee... but what I want is tickets!!

Wow, that doesn't sound right but who knows with this Sh*tstorm we have went through today, anything is possible.  I hope they send you a code.  Good Luck.  Hope they send me one as well but doubtful.  I already got "Sorry, but you are not getting a code because TM sucks" email.  

Link to post
Share on other sites
  • Subscriber
Just now, Max Tsukino said:

Please do not catch fights on the threads -  Not the time for this. Let's focus on do our best to solve the issues...

thanks.

sorry.   did not think it was fighting.  i stand corrected.

Link to post
Share on other sites
  • Subscriber
9 minutes ago, annemarie_pisano said:

am Innocence group and I just called customer support for U2.com and they told me that emails to both Experience and Innocence groups went out last night and they cannot resend... kind of freaking out, too, since I didn't get an email. They said I should wait until tomorrow to see "if" I get a resale code. (If - YIKES11) When I asked what I should do if I don't get a presale code, the customer service rep told me to call back and they would refund my membership fee... but what I want is tickets!!

That is pretty much the opposite of what everyone else has posted.  Innocence emails should be tonight.  Unfortunately, I think the phone reps are getting very limited information.  If you don't get the email as expected tonight, your best bet is to reach out to the mods as detailed in this thread.  They're clearly a bit overwhelmed ATM but are indeed getting back to everyone!

Link to post
Share on other sites
  • bigwave unfeatured this topic

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.


×
×
  • Create New...