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U2.com 2018 Subscription FAQ Thread


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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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1 minute ago, mariana_rielli said:

My mailbox was a mess until I found out how to set it up so it wouldn't send an email for each single reply

Oh really? I can't see how to do that...

 

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Every tour is this same crap. Fans here are pissed of and TM has many issues. It's amazing how many years have passed and nobody can figure out a way to make this experience better.

Bunch of incompetents.

That said, I have had a bad experience trying to get my tickets today using the TM website. The access code page would not load and it got me stuck. Luckily I was ready using the TM app on my iPhone. That worked well but for few minutes I was about to have an heart attack.

 

I love U2 but I think since Oseary took over the management they are becoming too greedy. U2 is entitled to make as much money as they can but sometimes I feel they try to hard. My 2 cents.

 

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I just got off the phone with U2.com support and all she could say was that the first email I received saying that I was eligible was a system error and that was why I received the second email saying essentially that I was not granted access.  She then said that 10% of the Experience subscribers did NOT receive codes. I find that very hard to believe because nearly 75% of the U2 fans that I personally know received these two emails and were also denied access. There's absolutely no way that this 10% number is accurate. Then she tried to say that just because I subscribed doesn't mean that I am guaranteed a code. I get that we are not guaranteed tickets but it would be nice if we ALL were given an opportunity to at least try and get tickets. She did say that people were NOT chosen based on a lottery system. I asked her then what was the criteria for which people were chosen? She said she didn't know but that it wasn't a lottery. I asked if she could tell me why I wasn't chosen. She said there was no reason given. She then said that I could try for tickets for the general on-sale. To which I replied, "do you know how hard it is to get tickets to U2 during a general on-sale?"

I am so pissed off about this process. I've been shooting video for nearly 20 years  every time there is a U2 ticket presale or general on-sale. I've been documenting the issues for years. I'll add this latest video to the pile.

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7 minutes ago, mariana_rielli said:

My mailbox was a mess until I found out how to set it up so it wouldn't send an email for each single reply

Aha! Got it! One email per day! Aaaaaand breathe out.

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4 minutes ago, popfly said:

I just got off the phone with U2.com support and all she could say was that the first email I received saying that I was eligible was a system error and that was why I received the second email saying essentially that I was not granted access.  She then said that 10% of the Experience subscribers did NOT receive codes. I find that very hard to believe because nearly 75% of the U2 fans that I personally know received these two emails and were also denied access. There's absolutely no way that this 10% number is accurate. Then she tried to say that just because I subscribed doesn't mean that I am guaranteed a code. I get that we are not guaranteed tickets but it would be nice if we ALL were given an opportunity to at least try and get tickets. She did say that people were NOT chosen based on a lottery system. I asked her then what was the criteria for which people were chosen? She said she didn't know but that it wasn't a lottery. I asked if she could tell me why I wasn't chosen. She said there was no reason given. She then said that I could try for tickets for the general on-sale. To which I replied, "do you know how hard it is to get tickets to U2 during a general on-sale?"

I am so pissed off about this process. I've been shooting video for nearly 20 years  every time there is a U2 ticket presale or general on-sale. I've been documenting the issues for years. I'll add this latest video to the pile.

Repeating my comment from a few moments ago...don't think you're going to get anywhere with phone support, because, frankly, I don't know the phone reps really know what's going on.  Best bet is to reach out to the site mods as described in the thread.  Really looks like they ARE helping everyone...but are also overwhelmed so its slow going.

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