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U2.com 2018 Subscription FAQ Thread


bigwave
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Although not planning to do North America I signed up for verified fan under Experience group. For me it all worked perfectly and I received codes a few hours before tickets went on sale. They emailed me as system couldn't cope with UK dialling code for text. Later I also got text as well.

Appreciate many seem to be having problems getting the code. When I went to see availability a few hours after tickets went on sale It did seem there was much better availability than in the past and I had to think hard whether to book red zone for Chicago.

The key lesson from this for me is the decision to implement changes so soon before tickets went on sale.  A minimum 2 week gap should have been in place before tickets on sale to allow time to resolve rejections and have all codes ready to issue.

One of my day jobs is to plan some of the biggest global sporting events.  The mistakes made here are so basic. Hopefully Live Nation will conduct a full review as they need to get their act together on Customer Experience. For an organisation that is totally reliant on its customer base I have found their approach since taking over U2 a bit bewildering.

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Have to say I cannot get my head around what has happened here, from what I read some people who have been U2 Fan Club members right from the start have not received pre sale codes and if so this is very disappointing. Whilst we all understand that U2.Com cannot guarantees tickets for shows, surely fans who have been paid members since the early 1980’s should be sent codes and not put in a lottery.

U2 have always looked after their fans and I know Larry in particular has got pretty upset in the past when things haven’t gone to plan. 

I don’t know where the problem lies but I do think that there cannot be that many Experience group fans that they exceed ticket availability across all the shows. 

Us European fans now have all this to come and I hope perhaps lessons will have been learnt but that doesn’t help some US fans who appear to have been let down by this process and I am genuinely upset for them. 

This is not the Mods fault at all and I know they will be feeling as frustrated by all this as fans who have been let down and I really hope somehow, some way these true U2 fans will be looked after and tickets sourced for them. 

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Just got my RZ for San Joce :) Have to say that desk works faster and 'innocence' pre-sale group was applicable faster than on mobile. On mobile it was opened at ~10.02! And no RZ at 10.04. But on desk I got it from the first try. Just FYI...

Edited by anna_boykova
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