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U2.com 2018 Subscription FAQ Thread


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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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2 hours ago, dmway said:

Agreed. MANY more shows will be added.

Just looking at the second half of the tour from Montreal to Newark, they play a show, then the next show is four days later. It follows this pattern all the way until the end. There is no way they are only playing 7 shows in 25 days (counting inclusively) in this relatively small part of North America (i.e., Southern Quebec/Ontario to Washington, D.C.). Every concert announced so far during this part of the tour will very likely have a second date at/near the ones currently announced - MSG will very likely have two more. If I were a betting person, June 23 or 30 would be a very likely 'Saturday Night Live' appearance.

Just keep your eyes open...

 

 

2 hours ago, Chrisshroyer said:

Saturday Night Live wraps up the season in May, so more likely Jimmy Fallon if he is working that week.

Ah! I forgot about that! Indeed - Fallon will have them on again (and always) in a heartbeat. :)

 

 

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I am sorry to hear people missed out due to technical glitches etc, but I am guessing even having a code doesn’t guarantee a ticket…doesn’t it just make you more competitive?  Surely even with a code, does the demand outweigh the availability? Genuinely no idea about this because the last time I saw U2 was before the days of the presales and they NEVER come to the region where I live!  It seems sensible to offer a refund to people who missed out because of a technical glitch - new things are being tried here and there will be bugs to iron out, so to say it is just a money making exercise could be considered a bit unfair.   I equate joining up to get in the presales to paying a bit like paying more for a lotto ticket with a couple of extra numbers - at the end of the day it is a choice and if successful the reward outweighs the risk . 

On a different note, after seeing Zootopia going “to have a bit of a lie down”, I took a moment to reflect and asked myself what I would miss if U2.com wasn’t there.  Why do I even pay a subscription fee?  Personally, there is more on offer here than a ticket code. If you read above, I clearly don't pay for the presales.  The subscription gifts (I tend not to buy deluxe anything because my kids tend to suck all my disposable income right out of me) are nice and usually pretty good quality.  I also pay to meet people in the forums and have some fun with cartooning and bad puns.  Of course I also pay because it gives me a chance to get a ticket if (a big if) the band decides to ever visit this part of the world – that is a bonus.  I am not lucky enough to have seen 60+ shows in my 35-ish years as a fan (someone on social media was complaining on missing out having seen 66 shows over a similar time period..and saying she deserved better from the band.  66 shows!!! wow!), so perhaps I am more used to missing out and can keep perspective.  For me the subscription is a cool way of somehow getting closer to the buzz without actually being there – get together with like-minded people who gather in a (cyber)space and enjoy it all together.   I applaud the Zootopia mods, who do a great job in organizing the live feeds when a show is on, and for all the work they put into the community – it is pretty cool really and I am very grateful for it.  So for me, the subscription is valuable even without the presale.  If the fun runs out and I choose not to pay, then I will probably end up spending that money on Lego, which I would end up standing on in the middle of the night when i go check on the kids.   Clearly I think U2.com is money better spent!

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I love how the fans are hearing nothing but crickets from the band and the management......maybe it’s time for an apology to the die hard fans who were boned by this presale. Took my money, promised me a code and then oops. ? way to keep the tickets out of the hands of fans! 

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4 hours ago, Chrisshroyer said:

I did RedZone for TJT and it was well worth it.  There is a special spot to pick up your RedZone stuff.  However, it goes to Will Call if you don't pick it up by a certain time.  I did GA this time for the LA show in May  I think the stage set up is the same for I&E and I think somewhere in the middle was better place to be when i had GA for those shows at the Forum in 2015.  They spend a lot of time on the b-stage and on the catwalk and in the cage/video screen thing.  So glad Lakers/Clippers/Kings have them at the Forum.  It's smaller and a great arena.  

Yep GA for the Forum is perfect. I also did it for I&E and it was fine. I arrived not so early and head a great position very close to the catwalk. I think Red Zone is a rip. Maybe worth for TJT but for smaller arenas not worth it unless you have the money to burn.

 

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By the way, I am sure more shows will be added. For the LA show they are happening with  11 days between Las Vegas and Chicago. So for sure LA will have at least two more shows added. I just don't understand why they just announced one show for the big markets.

They know tickets will be sold out quickly. So why not have more shows already planned so people can make their plans in advance. The LA show is o a Tuesday but I would rather go for a Friday or weekend. 

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2 hours ago, U2Girl1966 said:

I don't blame the band. 

I blame the scalpers who caused the band to go in this direction. I blame Live Nation and TM for being greedy. I have been a life long fan and a long time member. I did not get tickets today. While I know I can probably get tickets during the general sale, and that I can use my codes for any possible added dates (Chicago), I'm honestly done. I will no longer renew my membership. 

This band is my church. Right now I feel like my church has abandoned me. 

And that breaks my heart. 

Your thoughts sum up my own for the most part.

The one notable exception is I absolutely do blame the band. You can’t be the “biggest band in the world” and allow this debacle. Did U2 suddenly become meek? Does their influence hold no sway? They couldn’t say no to any of this?

The responsibility for this is U2’s in my eyes, and their silence thus far is disgraceful. They have no problem sounding off about everything else in the world.

Where are they now? No sort of announcement or statement here. On Twitter? Anywhere? Like I said disgraceful. This is the kind of thing they drag others over the coals for. 

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7 minutes ago, jfp612 said:

The one notable exception is I absolutely do blame the band. You can’t be the “biggest band in the world” and allow this debacle. Did U2 suddenly become meek? Does their influence hold no sway? They couldn’t say no to any of this?

The responsibility for this is U2’s in my eyes, and their silence thus far is disgraceful. They have no problem sounding off about everything else in the world.

Where are they now? No sort of announcement or statement here. On Twitter? Anywhere? Like I said disgraceful. This is the kind of thing they drag others over the coals for. 

This post is a bit off. If you really think that the band members themselves are or should be responsible for their own ticket sales, that's just not understanding the basic ways bands that reach the level of U2 operate.

When bands get beyond local bar-band stage, you get proper management - in fact, that's why management exists in the first place, i.e., to take care of the nuts-and-bolts of the business end of things so that the band can concentrate on their music (in the studio and a live setting). They will be involved at a distance, in a broad-brushstroke kind of way, but not in day-to-day operations. And, frankly, that's the way it should be.

U2Girl1966 is exactly right - LiveNation and/or Ticketmaster are to blame here. Like many U2 fans, I was apprehensive when Paul McGuinness was no longer the manager and LiveNation took over - I feared that things just like this might happen, i.e., their business end would become more impersonally corporate. And they have to a degree.

I'm still impressed that the website is as responsive as it is - the moderators have to take all of the venting, both fair and unfair, even when they aren't responsible for the problems and often can't directly do anything to fix the problems. The reason they take it is that they are U2 fans like the rest of us.

Now, I remember quite clearly when Larry himself apologized to the fans on-stage at the Grammys about the pre-sale fiasco at the beginning of the Vertigo tour. The band was not responsible for that - evil, bot-planting hackers were - but Larry spoke out in a very public setting to apologize. He didn't have to do that.

If the band finds out about what has happened so far, they may very well speak out about it. I'd applaud them for doing so, but I certainly would never condemn them for not doing so. It's not in their wheelhouse; it IS in LiveNation's and/or Ticketmaster's, though. If neither of them say anything, they should be roundly criticized.

Finally, about their "sounding off about everything else in the world" - I don't think that a pre-sale snafu rises to the level of something like genocide in Myanmar. The band has every right to air grievances about a leader they lobbied very hard for for years, especially when the silence there is so disturbing and disappointing. There will be more dates for their tour and those who haven't gotten tickets yet will have more opportunities to get tickets. There are plenty of places to lay blame for the ticket sales so far, but the band certainly doesn't deserve any.

 

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3 hours ago, U2Girl1966 said:

I don't blame the band. 

I blame the scalpers who caused the band to go in this direction. I blame Live Nation and TM for being greedy. I have been a life long fan and a long time member. I did not get tickets today. While I know I can probably get tickets during the general sale, and that I can use my codes for any possible added dates (Chicago), I'm honestly done. I will no longer renew my membership. 

This band is my church. Right now I feel like my church has abandoned me. 

And that breaks my heart. 

Agreed. The band can only do so much. They don't control infrastructure or make policy. But this is a bit of a black eye for them. I also blame Live Nation and TM. These guys are lame. We're talking one of the biggest bands in the world, selling what a very limited and high demand product, and this is how it's sold. Totally lame.

Hope springs eternal, so I will wait for more news.

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4 hours ago, edge2u said:

I understand what you’re getting at, but the reality is that tickets are still available in the presales for the limited shows announced so far.  The initial shows of each city should always favor the Experienced group.  The sad fact is that there are Innoncence members out there who became a member in the last few minutes before registration closed that have presale tickets while Propaganda-era Experienced members did not even get a code.  Damn, not even a code.  Think about that.  Forget about getting the tickets with the code.  They didn’t even get a code.  Wow.  Just wow.  

Yeah, I didn't get a code. Stared stupidly at the screen wondering what to do next. Tried calling TM's toll-free number, no luck. Confirmed my account was set up correctly, check. Confirmed my mobile number was correct. It's 10:23 pm here in S.F. and no code, no email, even though I used the Help link provided by the Mods.  Nothing. Not even a general email apologizing to those who didn't get a code.  The sad part is, I don't expect one. These guys suck they same way certain large corporations suck.  They're the only game in town and they know we know it. 

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