U2.com 2018 Subscription FAQ Thread

[dmway]

1 hour ago, dbomb said:

Can anyone tell me how you receive your free songs of experience album after buying concert tickets? Is this  being handled through ticketmaster? Is it a download or can you get a physical copy? I’ve not recieved any details on this despite buying tickets last week 

thanks

I got an email for both shows I got tickets for, and, yes, they were sent by Ticketmaster.

It is a physical copy; I didn't see a download choice in those emails.

It was about 7 to 10 days after the fact that I got mine - I would think you would get one any day now.

 

[Musicality]

Repeated calls and emails to U2.com support asking about the status of posting out the 2017 subscriber Vinyls have gone unanswered. I am sick of their arrogance. Please file a formal complaint for misleading advertising here: https://www.asa.org.uk/make-a-complaint.html this is the Advertising Standards Authority website which has the power to issue fines against companies taking advantage, the more complaints they receive the quicker they will force U2.com's incompetent team to act. There is no point in us renewing and paying more money for a 2018 subscription if U2.com can't even be bothered to fulfill its obligations for the 2017 subscriptions.

 

 

Edited November 26, 2017 by Musicality

[mich40]

1 hour ago, Musicality said:

Repeated calls and emails to U2.com support asking about the status of posting out the 2017 subscriber Vinyls have gone unanswered. I am sick of their arrogance. Please file a formal complaint for misleading advertising here: https://www.asa.org.uk/make-a-complaint.html this is the Advertising Standards Authority website which has the power to issue fines against companies taking advantage, the more complaints they receive the quicker they will force U2.com's incompetent team to act. There is no point in us renewing and paying more money for a 2018 subscription if U2.com can't even be bothered to fulfill its obligations for the 2017 subscriptions.

 

 

There was an update posted on Oct. 22 here: http://www.u2.com/news/title/dispatch-update-2017-subscriber-gift/news/

The vinyls will be shipping in December.

[Emme80]

On 11/21/2017 at 10:59 PM, dmway said:

If they didn't come to a specific city you would prefer in May or June, they will certainly be visiting on following legs - so, don't think they're not eventually coming to a place near you.

They are beginning their tour here in North America, then clearly they are going to UK/ROI/Europe to hit the summer festival season. After that, they will either go to another region of the planet, or (much more likely) right back to North America in the autumn to hit all the cities that they may miss on the first leg. So, don't think, if your city is not on the first leg, that they won't ever be coming. You're right, they would never leave out Phoenix - if they don't come on the first leg, they will be there on future NA legs. They have followed this pattern for a very long time. So, sooner or later, they're coming!

 

Thx. ? Indeed, that is the pattern. I suppose I’ll just be anxiously awaiting until they finally announce “of course we cannot forget about the Arizona Deserts!” I think I’ve become spoiled by them hitting us on each leg over the years. But, I’ve total faith that it will happen (at the very least) once for this tour. I just need to find my patience.? I think I left it behind the afternoon sun-stream. 

[sbeck]

Do we use same codes that got shut out in Round 1?  Has that been answered?

[cathycritter]

I got an email this afternoon from U2.com giving me a new presale code:

We understand you had difficulty securing tickets in the week 1 presales for the band’s 2018 shows. As we emailed you last week, we are inviting you to take part in the opening day of presales for recently announced 2nd shows in Las Vegas (May 12th), Chicago (May 23rd), Montreal (June 6th), Philadelphia (June 14th), Washington (June 18th), Boston (June 22nd) and New York City (June 26th). Below is a unique presale access code you can use for presales starting tomorrow, TUESDAY, NOVEMBER 28 at 10am local. Presales end on Thursday, Nov. 30 at 5pm local

[Alone]

Just got 2 GAs for MSG Jun 26 with my unused eXPERIENCE code. Good luck everyone!

[NYCgrace]

I was trying on the app and online and wasn't able to get GAs to MSG. I also had no luck in the first presales (I wanted Newark but would have been fine with either MSG show or Uniondale). Ticket access is the only reason I'm a member, so I'm really bummed. How do I go about canceling my membership? I remember that was an option for people who had no luck in the presales. 

[Max Tsukino]

2 minutes ago, NYCgrace said:

I was trying on the app and online and wasn't able to get GAs to MSG. I also had no luck in the first presales (I wanted Newark but would have been fine with either MSG show or Uniondale). Ticket access is the only reason I'm a member, so I'm really bummed. How do I go about canceling my membership? I remember that was an option for people who had no luck in the presales. 

keep trying... I was able to get 2 GA tickets and I have friend who were able to get them via the app...

If you still want to cancel, please contact the customer support service (http://www.u2.com/help)

[NYCgrace]

Thank you, Max! Somehow I just managed to grab one. The app didn't work for me, but the computer did.