Community Moderator mich40 Posted September 17, 2018 Community Moderator Share Posted September 17, 2018 1 hour ago, vevillar said: They sent my package to the wrong address, even though I updated my address months ago when I moved. I have sent several emails to Live Nation and no response. Anyone have any ideas on alternate contact methods?? Have you been using the form here: https://www.u2.com/help You may also call at: (855) 867-5297 (inside the US) or +1(949) 333-4820 (outside the US). 1 Quote Link to comment Share on other sites More sharing options...
Subscriber james busick Posted September 17, 2018 Subscriber Share Posted September 17, 2018 8 hours ago, vevillar said: They sent my package to the wrong address, even though I updated my address months ago when I moved. I have sent several emails to Live Nation and no response. Anyone have any ideas on alternate contact methods?? On mine the shipping email shows my old address but the order page in the shop shows the correct address. I e-mailed them and will try calling tomorrow. I also updated my address months ago. I'm sure they will make it right one way or another. 1 Quote Link to comment Share on other sites More sharing options...
Subscriber artalvarez Posted September 17, 2018 Subscriber Share Posted September 17, 2018 (edited) Me 2 ! My unit was updated on u2 account before my other utilities and sent to wrong unit. No one answers the phone at live nation. Leaves me hearing a loop from songs of innocence. Guess no one has been Into the office for years to update the music. Hahah. Ugh. All down hill after farming out to live nation. Help !, Edited September 17, 2018 by artalvarez Quote Link to comment Share on other sites More sharing options...
Subscriber oscarsear Posted September 19, 2018 Subscriber Share Posted September 19, 2018 Received my vinyl today. Very nice 1 Quote Link to comment Share on other sites More sharing options...
Subscriber Jo Van de Vreken Posted September 20, 2018 Subscriber Share Posted September 20, 2018 Received the shipping mail today. 1 Quote Link to comment Share on other sites More sharing options...
Subscriber dmway Posted September 20, 2018 Subscriber Share Posted September 20, 2018 I got my vinyl "wall art" (that most probably will never see a wall ) too today. At least we got WAV downloads this year; I wonder when the site will save themselves money by not posting out vinyl (which costs more both to make and to ship than CDs) to those who don't want vinyl. The obstinacy does boggle the mind... Oh well - for those who are waiting for the vinyl, it is coming. 1 Quote Link to comment Share on other sites More sharing options...
Subscriber flariviere Posted September 20, 2018 Subscriber Share Posted September 20, 2018 I got my 2017 subscription gift last month only (redeemed it in May 2017). So I was over the moon to get an email yesterday saying my 2018 had "already" been shipped... to my OLD address! I have changed my address on my account over 9 months ago and they have sent my 2017 gift to the correct address, but they apparently decided to use the old one anyway for the 2018 gift. I called and the lady took my "new" address (even though it is the address showing on the order page for my gift on the website) and she said it would be shipped again to me when in stock, in the order the gifts are redeemed. I expect to wait as long as I did for my 2017 gift now... Someone needs to get a grip at Live Nation Merchandise. It is just a terrible, terrible service! Quote Link to comment Share on other sites More sharing options...
Subscriber starshaped Posted September 20, 2018 Subscriber Share Posted September 20, 2018 Bit confused here. Is it correct that you don't have to redeem the 3D vinyls? I can download the mp3's/wav files, but in my account there's no info about the vinyls. Also didn't get an email at all about the 2018 gift... Quote Link to comment Share on other sites More sharing options...
Community Moderator mich40 Posted September 20, 2018 Community Moderator Share Posted September 20, 2018 15 minutes ago, starshaped said: Bit confused here. Is it correct that you don't have to redeem the 3D vinyls? I can download the mp3's/wav files, but in my account there's no info about the vinyls. Also didn't get an email at all about the 2018 gift... You did not have to redeem for the 3D vinyls. Also, they go out in batches, so not all have received the email or shipping info yet. 1 2 Quote Link to comment Share on other sites More sharing options...
Subscriber hillpy2 Posted September 22, 2018 Subscriber Share Posted September 22, 2018 On 5/23/2018 at 4:43 PM, dmway said: "From your mouth to God's ear", as the old expression goes. That's been my position from the first time I started talking about it here last summer. I hope it happens this year; I agree that it is inexplicable if it doesn't. I agree with you! It’s nice they give a gift, but I don’t have a record player and don’t plan on getting one. If they had just offered free downloads then more people would be thrilled to receive the subscription gift. Cool covers on the records though!... and I don’t even know anyone who has a record player!! -sorry 1 Quote Link to comment Share on other sites More sharing options...
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