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U2.com 2018 Subscription FAQ Thread


bigwave
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2 hours ago, ingenpat said:

Thank you. 

I checked my profile, but couldn't find it. Only 2 subscriber downloads. 

Please go to the U2 Official store (https://u2.fanfire.com/). Scroll to the bottom and click on ORDER STATUS under the MY ACCOUNT column... You will go to the Order status section. Please check the "Your orders from the past year." section - the most recent one should appear... click on the order number so you can go to that particular order page where you will find all the info, including the gift you did choose when you renewed.

If for any reason that information is missing... When you resubscribed and selected the gift, you should have received an invoice email... it's from orderhelp@u2.com (via fanfire.com), the subject is "Invoice for Order# [Your Order # Here]" Check your email archives for it. With the information you find there, you can contact the U2.com store customer support service (CONTACT US on the CUSTOMER SUPPORT column, on the bottom part of the store pages)...

 

 

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On 10/13/2018 at 10:03 PM, Max Tsukino said:

Please go to the U2 Official store (https://u2.fanfire.com/). Scroll to the bottom and click on ORDER STATUS under the MY ACCOUNT column... You will go to the Order status section. Please check the "Your orders from the past year." section - the most recent one should appear... click on the order number so you can go to that particular order page where you will find all the info, including the gift you did choose when you renewed.

If for any reason that information is missing... When you resubscribed and selected the gift, you should have received an invoice email... it's from orderhelp@u2.com (via fanfire.com), the subject is "Invoice for Order# [Your Order # Here]" Check your email archives for it. With the information you find there, you can contact the U2.com store customer support service (CONTACT US on the CUSTOMER SUPPORT column, on the bottom part of the store pages)...

 

 

That's kind-of useful, although I had to go to the U2 Store via the link at the top of the U2.com site (not the direct Fanfire link) in order to be logged in.

That said, the information available in my order status is pretty sparse, with no tracking number etc. Still, I've learned to be patient with anything coming from Fanfire -- their process does run at an incredibly glacial pace!

 

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https://www.u2.com/news/title/2018-subscription-renewals-now-open/subscriber_content/

As we did last year, we’ll be announcing the special 2018 subscribers gift in the New Year... but also we’re working on one special music surprise for renewing subscribers before the end of this year.

Does any know what was the special music surprise for renewing subscribers before the end of the year 2017???

Thanks

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On 10/19/2018 at 9:07 PM, David Sultan said:

https://www.u2.com/news/title/2018-subscription-renewals-now-open/subscriber_content/

As we did last year, we’ll be announcing the special 2018 subscribers gift in the New Year... but also we’re working on one special music surprise for renewing subscribers before the end of this year.

Does any know what was the special music surprise for renewing subscribers before the end of the year 2017???

Thanks

I totally forgot about that. So i take it that it never appeared?

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I still haven't received my 2018 Gift.  I emailed Ticketmaster 2X and no response.  Well one response blaming me for not updating my address, which I did.  But they said updating my profile on U2.com back in June was not sufficient I was supposed to email them too (which WTH-how would I know that). Then they said they mailed it, but that was 6 weeks ago no package, and 2 emails to them have gone unanswered.  Can anyone help??

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