Subscriber u2mom01 Posted November 6, 2018 Subscriber Share Posted November 6, 2018 Mine says subscription valid until November 10. No option to subscribe for a new gift, but when I come into the site I see a banner that says "less than 7 days to subscribe". I just got my 3D Dance Mix album. So I was definitely signed up for the 2018 gift before. Quote Link to comment Share on other sites More sharing options...
Subscriber Falling At Your Feet Posted November 6, 2018 Subscriber Share Posted November 6, 2018 My membershio expires on December 5th 2018, and i have been receiving resunscriotion messages. I received U2 3 D Dance vinyl a while back as part of the 2018 membership package.. The Problem: When i go to renew, i only have options to: 1)select the Joshia Tree Singles Vinyl set, or, 2) selectthe U2 3 Dances vinyl, or 3) both.of the above As i already have these, all i want to do, is resubscribe and get the 2019 gift, which i know is not announced yet. Quote Link to comment Share on other sites More sharing options...
Subscriber vevillar Posted November 6, 2018 Subscriber Share Posted November 6, 2018 For the moderator who said "Please Wait", know that I have been waiting since September when I was first told it was in the mail and they shipped to the wrong address. Then they said they were shipping another, then after 6 weeks it hasn't arrived and no one answered not one of my three emails asking the status of this. Finally email 4 got answered and I was told its a emailed and here is a tracking number. yet when I track it, it shows not "arrived at carrier". So there is nothing to track. So, what exactly am I waiting for besides either of the shipments that were supposedly mailed to me, a tracking number that does not work, or someone to respond to an email all to get me something I already paid for. this year's membership sucked. First, for the first time in 30 years as a Fan club member I got crappy seats because of the way the pre-sale seats were handled and now my "gift" (that I pay for) is where exactly??!!! Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted November 6, 2018 Community Moderator Share Posted November 6, 2018 14 minutes ago, vevillar said: For the moderator who said "Please Wait", know that I have been waiting since September when I was first told it was in the mail and they shipped to the wrong address. Then they said they were shipping another, then after 6 weeks it hasn't arrived and no one answered not one of my three emails asking the status of this. Finally email 4 got answered and I was told its a emailed and here is a tracking number. yet when I track it, it shows not "arrived at carrier". So there is nothing to track. So, what exactly am I waiting for besides either of the shipments that were supposedly mailed to me, a tracking number that does not work, or someone to respond to an email all to get me something I already paid for. this year's membership sucked. First, for the first time in 30 years as a Fan club member I got crappy seats because of the way the pre-sale seats were handled and now my "gift" (that I pay for) is where exactly??!!! the "for the moment being, please wait" is for those whose subscription is about to expire but don't have an option other than the gift they previously received (that's why their messages are quoted, so it makes clear it's a direct answer). This is being checked and once there is an answer they will know. For your specific case, you have a trail of emails and notifications about the shipments. Please wait (no other option but to do it, sorry). if it takes more time than is acceptable, use the emails and notifications you have and call customer support service - they are the ones who can do something about it... Quote Link to comment Share on other sites More sharing options...
Subscriber vevillar Posted November 6, 2018 Subscriber Share Posted November 6, 2018 1 hour ago, Max Tsukino said: the "for the moment being, please wait" is for those whose subscription is about to expire but don't have an option other than the gift they previously received (that's why their messages are quoted, so it makes clear it's a direct answer). This is being checked and once there is an answer they will know. For your specific case, you have a trail of emails and notifications about the shipments. Please wait (no other option but to do it, sorry). if it takes more time than is acceptable, use the emails and notifications you have and call customer support service - they are the ones who can do something about it... I appreciate that you are trying to help, but that is all I have is a trail of UNANSWERED emails and calls that lead to nonsensical notifications (that go to untraceable shipments). U2.com Help sends me to Live Nation to resolve. Live Nation sends me back to U2.com. This has been going on since September. So hopefully you can appreciate my frustration when it appears no one is actually willing and/or able to help. Quote Link to comment Share on other sites More sharing options...
Subscriber andrew_mcmenemy Posted November 9, 2018 Subscriber Share Posted November 9, 2018 live nation have sent me an email saying my U2com13 2018 Gift: U2 3-D Dance Remixes is being shipped since i got this in October, any idea why they would ship a second one? Quote Link to comment Share on other sites More sharing options...
Subscriber NC_Page Posted November 10, 2018 Subscriber Share Posted November 10, 2018 It is November 10, 2018. I have received no notification of the shipment of the 2018 subscriber gift. What is the plan? Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted November 10, 2018 Community Moderator Share Posted November 10, 2018 1 minute ago, NC_Page said: It is November 10, 2018. I have received no notification of the shipment of the 2018 subscriber gift. What is the plan? gifts are sent in batches and groups, so it's very possible that your notification is still pending... another factor is your resubscription date... please have patience... Quote Link to comment Share on other sites More sharing options...
Subscriber NC_Page Posted November 10, 2018 Subscriber Share Posted November 10, 2018 Thanks. This is my first year. I do not know the procedure. If it was lost in the mail, I did not want to miss out. I subscribed in April 2018. Quote Link to comment Share on other sites More sharing options...
Subscriber Falling At Your Feet Posted November 12, 2018 Subscriber Share Posted November 12, 2018 On 11/6/2018 at 8:36 PM, Falling At Your Feet said: My membershio expires on December 5th 2018, and i have been receiving resunscriotion messages. I received U2 3 D Dance vinyl a while back as part of the 2018 membership package.. The Problem: When i go to renew, i only have options to: 1)select the Joshia Tree Singles Vinyl set, or, 2) selectthe U2 3 Dances vinyl, or 3) both.of the above As i already have these, all i want to do, is resubscribe and get the 2019 gift, which i know is not announced yet. Any update moderators ? Also, what is the procedure, if my subscription lapses without this issue has not been resolved Quote Link to comment Share on other sites More sharing options...
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