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U2.com 2018 Subscription FAQ Thread


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19 minutes ago, mich40 said:

When you go in to renew, it gives you two renewal options to choose from. The first is the yet announced 2018 gift or the JT vinyl collection. 

yeah thanks when I re-upped Sunday night in prep for tour announcement it wasn't/isn't there, and still isn't listed for me, and I dont expect it to be.

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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I'm curious about a couple of things...I scrolled through several pages and did not see these questions so asking...

1) I notice my membership date is off by about 5 years (should be 2004 but is 2009)...seems like there was something about this when they changed their system years ago but wondering if I should contact them

2) With this new system, do we lose our seniority from years past? I have been trying to subscribe all day (was to expire March '18) and kept getting Gateway error messages but finally was able to get my accounts verified...just wondering about the seniority that I had and if now I'm behind newbies that might have been able to be verified earlier today.

Thanks, can't wait to see them in my hometown without the travel I've had to do of tours past. :) 

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8 minutes ago, nitz1 said:

 

This may help in understanding the differences in presales. I have had similar Verified experiences with some posting here- got standby for last 2 shows I tried to register for and got no codes. I get that it helps deter scalping but it also makes Live Nation and in turn TM a monopoly which uses algorithms to choose who gets a chance to purchase a ticket and who doesn’t. The following indicates that you can partipate in all 3 presales. Codes will be lottery for 2. Secondary markets will make a killing for those wanting more than one show.  Nice solution right. Buy Live Nation stock- they will rule the entertainemnt industry going forward.

http://insider.ticketmaster.com/u2-experience-innocence-tour-2018-verifiedfan/

So for every show you want to try to go to, you have to reg for it.  Does that include the fan presale? 

I think it is

  • fan presale you get a code for any show, 2 tix
  • Citi presale, you register (apply to lotto) per show u want to TRY to get a code for
  • GENERAL SALE - do you have to register (apply to lotto) for each one there too?
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holy cow, my account just went to setup incomplete.  select a 2018.  no freaking way am I paying again.  Should I fight the credit card charge and then just do it again?

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3 minutes ago, dmway said:

So, you can't get a single ticket for two different shows?

Yes, you may split it for 1 ticket for two shows, for 2 tickets total. My apologizes, I should have been more clear. 

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3 minutes ago, sbeck said:

So for every show you want to try to go to, you have to reg for it.  Does that include the fan presale? 

I think it is

  • fan presale you get a code for any show, 2 tix
  • Citi presale, you reg per show u want to TRY to get a code for
  • GENERAL SALE - do you have to register for each one there too?

In my past experience I could only register for one show in the generals sales -the registration asks you to choose one- that code will only work when you try to buy tix for that show - so I am not sure about registering multiple times good question

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10 minutes ago, sbeck said:

yeah thanks when I re-upped Sunday night in prep for tour announcement it wasn't/isn't there, and still isn't listed for me, and I dont expect it to be.

You may want to contact Customer Service (maybe not today or tomorrow because it’s quite busy), to make sure you get the right gift that you want. 

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3 minutes ago, sbeck said:

holy cow, my account just went to setup incomplete.  select a 2018.  no freaking way am I paying again.  Should I fight the credit card charge and then just do it again?

They are currently working on things. Give it some time for the kinks to get ironed out. 

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1 minute ago, mich40 said:

You may want to contact Customer Service (maybe not today or tomorrow because it’s quite busy), to make sure you get the right gift that you want. 

I don't care as much about the gift as much as the  setup is complete to try for a show.  Man I miss the paper Propaganda days when you picked 2 shows and hoped your alt show wasn't given to you. :)

So should I cancel the CC, I already talked to them and they said good to go.  now hours later something upstream of me changed my config.

Kevin did yours change as well?  I went from green font setup complete, to incomplete, hey you just paid your $40 too soon, pay us again. Mods can you help?

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