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U2.com 2018 Subscription FAQ Thread

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I renewed and followed all steps. Still showed Setup Incomplete.  Logged off. 

This morning is in green and is complete. 

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Renewed my subscription for $40 on August 1,6, 2017. Yet being told at my account page that I have to subscribe AGAIN to have access to U2.com presale. Does not make any sense .I have to pay twice to get access to the presale?

(And by the way, never got the Joshua Tree vinyl that was promised..)

Does Ticketmaster.com or Live Nation ever beta test this stuff? Why is it always this painful?

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1 minute ago, clarkbeforethedawn said:

Renewed my subscription for $40 on August 1,6, 2017. Yet being told at my account page that I have to subscribe AGAIN to have access to U2.com presale. Does not make any sense .I have to pay twice to get access to the presale?

(And by the way, never got the Joshua Tree vinyl that was promised..)

Does Ticketmaster.com or Live Nation ever beta test this stuff? Why is it always this painful?

Please contact Customer Service via the Help Page about this.

Re: the vinyl, it has not shipped out yet. Expected shipping in December.

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1 hour ago, kipk999 said:

Can't say this is not an incredibly frustrating experience  all around. Been a looooong time member and just renewed my subscription late September.  I went onto the page and states I am not verified ? I never used the codes associated with the new subscription...

Just sent another 40$ after getting absolutely no where with phone calls to customer service. I was told no renewal, no codes!  I still have not received any gift from the last renewal.?  Seems like Ticketmaster / Live Nation are fleecing the fans again. I really want to believe the band has no idea this is going on but...

We are being told that they are doing this to keep tickets out of the hands of scalpers and bots? Who are they kidding? When Ticketmaster has a scalper resale site only to take another cut of an already sold ticket!  The fans get tickets they cannot trade, resale if plans changed since they purchased six months in advance , but the scalpers have tickets that can be resold without issue.

The verified fan issue is a slippery slope for the fans, the artists and TM just make a ton more !  Like the other "verified " artists, soon it will be another $40 renewal, plus purchase of the album,  and where in order to qualify for a chance , not a guarantee as they always state, we will also be told in order to increase chances for tickets ,  to buy multi copies of the album, tour items just to accumulate points to have a higher priority to get a ticket.?

As fans , we already buy fan club membership, we love to get items at the show, we spend tons of money already because we love the group. 

My wife is a fan of an artist that just changed over to,this "verified" fan access and went through the album purchase, bought a shirt, has been a fan club member. Received a presale code and was online right away. She only had opportunity to purchase tickets in the 200 level upper tiers!  Really? Immediately after the brokers had tons of lower level and "fan" tickets for sale. 

The U2 membership gave us codes to use for presales, if we want to spread this out for more than one show, will it let us? Only one code for one venue?  That is what happened to my wife. One code for one venue, that's it!  Most of us will go to a couple of shows and we spend tons of cash . I know we have no shows near us this tour and will do so. Now, we have to wait for a text that may not be received the morning of the sale. In the past , we had the codes safely tucked away in our profiles to be used as we liked .   Now , we will wait for a text message . What possibly could go wrong?

I love this this band like no other, we all do, but really am disillusioned with all the changes. 

 

Great post.  I reupped on Oct 29th.  So they take my $40 and what I get nothing?  I know I won't and will cancel via the CC.  you should have NEVER given them another $40.  Period.

I will do what Bigwave said, all, AGAIN, and say manually set some value to a 2018 sub gift and call it a day.  I mean technically it isn't hard.  This is like Capt America - Winder SOldier.  The "good guys" have an algo "robot" to kill the "bad guys".  Who is to say the scalpers, who they know, get all the stuff.  I can see how the fans can be ID's and then discriminated against.  not saying that is happening, but like someone else posted on page 4, they have a monopoly and are flaunting it.

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10 minutes ago, clarkbeforethedawn said:

Renewed my subscription for $40 on August 1,6, 2017. Yet being told at my account page that I have to subscribe AGAIN to have access to U2.com presale. Does not make any sense .I have to pay twice to get access to the presale?

(And by the way, never got the Joshua Tree vinyl that was promised..)

Does Ticketmaster.com or Live Nation ever beta test this stuff? Why is it always this painful?

I am in the same boat as you and Kevin and others.  I don't get why Bigwave can't get a list of names of folks who reupped in late Oct, or earlier, to get it over with and take care of us. 

Bigwave is that something you can do to help us?

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14 minutes ago, mich40 said:

Please contact Customer Service via the Help Page about this.

Re: the vinyl, it has not shipped out yet. Expected shipping in December.

Can you give us a script or something we should say to get right to the point if we have to call ourselves?  Can you give your names, would they know the mods or Bigwave?

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18 hours ago, bgans said:

That's how it worked for SoB and for the Harry Potter Play in New York. "Verified Fan" is simply a lottery for A CHANCE to buy tickets. I was put on standby for both and did not get codes for either one. No code, no ability to even try to buy tickets.

Now I am being asked to pay $40 for what is in essence a lottery ticket (with no rules, no transparency and no accountability). I have been skeptical of Ticketmaster/Live Nation for a very, very long time. This is just getting absurd.

But those were done directly through Ticketmaster Verified Fan.  I'm assuming (hoping) that since this fan presale is done through the fan club they are going to make sure everyone with subscriptions gets a code.  Even though we have to link to a ticketmaster account for this U2 presale,  U2.com seems to be an intermediary, running everything through this site.  If it was a pure lottery they could have saved themselves the trouble and just let Ticketmaster handle it all.

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11 hours ago, peterdiaz said:

Vertigo, Leg 1 - only one MSG show.

Ah. I had a baby around that time. U2 tours were not high on my list of things to do then. Finding a few uninterrupted hours to sleep was pretty close to the top of my to-do list. That baby is now asking if I can get her a ticket for this tour (she went to MSG for the iE tour and to the Meadowlands for the Joshua Tree).

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