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U2.com 2018 Subscription FAQ Thread

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13 hours ago, bschwarb said:

This may have already been discussed but thought I would ask anyway.  I see on my account page that I am in the innocence group, but don't see a code. Will there be codes this time around or is the fact that I see I am part of the innocence group mean I can try for tickets.  When I bought 2 tix for JT tour in Chicago I joined the fanclub again (that I had let lapse), and I only used 2 tickets. I thought the membership was good for 4.  I had a code this last Fall and got into all other JT presales for the last leg, but did not purchase any tickets. I think I still have 2 tix remaining unless they are wiping the slate clean for the new tour?  Anybody have any insight?  Thanks.

Codes will be sent to you the day of your presale by text.  (So do not expect to get codes the day of the Experience sale you will get them the next day just before in innocence starts). 

Codes are only good for the individual tour they were given for, they don't carry over.  You can not use a JT code for this one, it will be wiped out.  

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On 01/11/2017 at 6:38 PM, bigwave said:

you would need to resub http://www.u2.com/help

Screen Shot 2017-11-01 at 17.52.20.png

Hi Big Wave

finding it hard to follow logic in the statement and not sure it is factually correct. 

My subscription runs until end March 2018. I purchased my JT tickets using pre sale code that I got issued as part of 2016/17 subscription. That was January 2017. Since then I have renewed in March but not purchased any further tickets. The renewal at the time stated that it would allow me access to pre sale for any future tour dates announced - nothing specific re JT only. 

On that basis I would say that I don't need to renew at this moment in time as not purchased any tickets during my current subscription.

i would say the U2.com statement is misleading stating that you have to renew if you purchased tickets for JT17. It needs re-wording to clarify this only applies where used pre sale code during current subscription. Renewals since last purchase should qualify for future pre sale code. Otherwise U2.com risks being in breach of terms of renewal.

good to see you back and busy!

emmo

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You're in my same situation 

Ididn't renew, I just connected to TM Usa and accepted to receive txt messages and my set up is complete

Just waiting for clarification if being interested only in yet to be announced european /rest of the world shows we can disconnect from tm or being connected is no harm 

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ok...somebody has received an e mail from u2.com...they have been told that european fans have to wait to become a verified fan once euro dates are announced.

This morning i decided to verify myself using the north american ticketmaster account, as i assumed any code issued i would be able to use for european shows, this now looks like it is not the case ...does this mean that now i have registered for us shows i will receive a code for there but now wont receive a code for european shows ?

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I am a long time fan from the Propaganda days, and if I'm reading Ticketmaster correctly, I will have access to two of the four of my local area shows.  Some pre-sales are listed for Nov. 20, such as NJ and PA.  I wonder how much the tickets will cost and, yes. as someone posted, scalpers always find a way.  Nonetheless, I will do what I can to pick up my single tickets for two area shows in June. 

Edited by angelofharlem4u2

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1 hour ago, liverpool54321 said:

Hi Big Wave

finding it hard to follow logic in the statement and not sure it is factually correct. 

My subscription runs until end March 2018. I purchased my JT tickets using pre sale code that I got issued as part of 2016/17 subscription. That was January 2017. Since then I have renewed in March but not purchased any further tickets. The renewal at the time stated that it would allow me access to pre sale for any future tour dates announced - nothing specific re JT only. 

On that basis I would say that I don't need to renew at this moment in time as not purchased any tickets during my current subscription.

i would say the U2.com statement is misleading stating that you have to renew if you purchased tickets for JT17. It needs re-wording to clarify this only applies where used pre sale code during current subscription. Renewals since last purchase should qualify for future pre sale code. Otherwise U2.com risks being in breach of terms of renewal.

good to see you back and busy!

emmo

Yes I think this was a system issue. I had the same situation you did. In fact exactly the same. My sub runs up in March of 2018 as well. So last year when the JT tour went on sale, the presale code I had was still good for my 2016 subscription. Presale happened in January 2017, and I used my code then. After that sub was renewed in March 2017. Didn't use access code for any more dates after that, so basically it was a clean slate up till this point. I did all the steps except renewing and it says setup complete now. So looks like they fixed this glitch. I believe everyone in this situation should be fine now. Thing is I may not use it cause there is no Toronto date announced, only a Montreal one. Not sure if I would travel to Montreal in the middle of the week to go see them. I am sure they'll make their way here eventually.

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i have seen a screen grab of the email i mentioned ...a fellow called Ken Wong who is on a facebook page U2 IS MY LIFE sent it to me..I had asked him the question bout euro fans verifying themselves on an american tx site....I am gonna be gutted and a bit raging if unclear instructions on the fan website are gonna cost me a presale code for euro shows ..they should have been more specific...so much generalization on the email

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i have went in and disconnected my north american ticketmaster account ...I am now unverifed again...to be honest I dont have a clue what is the best thing to do but according to screengrab e mail...european fans have not to verify themselves until euro dates announce...p.s i know i am repeating myself .....i am away for a lie down now

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3 minutes ago, padrepio said:

i have seen a screen grab of the email i mentioned ...a fellow called Ken Wong who is on a facebook page U2 IS MY LIFE sent it to me..I had asked him the question bout euro fans verifying themselves on an american tx site....I am gonna be gutted and a bit raging if unclear instructions on the fan website are gonna cost me a presale code for euro shows ..they should have been more specific...so much generalization on the email

Do you think you can get a screencap of it and pm it to one of us mods?

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