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U2.com 2018 Subscription FAQ Thread


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1 hour ago, bagdifo said:

I have NOT renewed my subscription, it ends 30 June 2018 yet I still have the green setup complete message. I did use 2 of 4 tickets for the JT tour and it's been green for several days now. Am I going to have to renew or not?? Anybody know the answer?

Did you use your code before or after you re-subscribed last time?  I'm assuming that's the deciding factor.

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

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2 hours ago, Clur said:

So getting a message about the album and the tour I bought one and renewed at the same time. I got a message saying I needed to register NOW so that's what I did. I've registered for the US not realising I had to wait for European registration as there were not clear instructions on the page where you do this. It was stressed very heavily and I had not realised it was just for the US. 

There are 24 pages of posts on this, and I've tried to work out what the hell I'm supposed to do now, and whether I've screwed up my chance to get European tickets. I still am none the wiser. It is clear as mud and trying to trawl through pages and pages of equally confused people is not helping. 

Seriously, the FAQ on this should be a list of FAQ with an answer. Instead there is just this thread full of people who are confused.

This is a car crash. I can not for the life of me understand why introducing a system which is actually quite complex compared to the past, was so poorly thought through and executed. I do not like complaining as I've generally had a very good experience over the years with U2.com. 

What do I do now?

Can I deregister from the US and register for Europe as this is what I need to do. 

 

you make  good points about too much and sometimes conflicting info (and the fact some info is being updated etc)

Currently reviewing priority questions and unknowns, and will need to move some of the questions here to a new thread, which will direct people to the right place to ask individual specific things that can only be answered by the Help page Customer Service Team... 

Hopefully will help compartmentalise and clarify over next day or so.. hang tight all.. no them, only us.

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Not pretending to be an expert, but imho if you used your presale code for the joshua tree you have to renew to have the new presale code, as simple as that. If you don't want to go to US dates you can wait until the first days of 2018 to renew, also imho. I.e. my sub expires on February 2018, so to have a chance to have codes (now that customer care of u2.com doesn't assure it for European dates) I'll renew it before the European dates are out. I repeat, don't take it as pure gold, but maybe we arearemaking making much ado about nothing. Ps: I also wrote to u2.com customer service, when and if they'll reply me I'll tell you all :)

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So I emailed U2.con yesterday.......asking if I needed to get verified now an link to  USA Ticketmaster even though I do NOT want to go to a USA show.  They replied today.....

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3 minutes ago, Sue1 said:

So I emailed U2.con yesterday.......asking if I needed to get verified now an link to  USA Ticketmaster even though I do NOT want to go to a USA show.  They replied today.....

u2.jpg

pretty clear I would say then.

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On ‎11‎/‎1‎/‎2017 at 2:12 PM, Max Tsukino said:

This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps.

For Europe, please wait until the procedure is published. Thanks.

Hey Max thanks for the input. I'm in Boston what would your thought be about saving our codes for upcoming European leg... as this makes it much easier to get tix for shows in Europe from America ??

Thanks !!!

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1 hour ago, suziem said:

Did you use your code before or after you re-subscribed last time?  I'm assuming that's the deciding factor.

I'm assuming I used mine after, although I bought my membership at the time I bought my JT tickets. On the JT tour you could buy tickets and join the fanclub at the same time.  So I bought 2 tix to Chicago and joined the fanclub at the same time.  I still had a code good for 2 more tickets and that is what I'm curious about.  I'm thinking that that code and 2 tix availability will be wiped out with the new tour and I will have to resubscribe to get a code for IE?  Sorry to ask this again, I know it's being asked a lot.

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