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U2.com 2018 Subscription FAQ Thread

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I hate to ask what I am sure is a silly question, but, just for my own peace of mind ...

I am shown as ‘setup complete’ and that I am in the experience group on my account page.

However, when I click ‘submit’ to agree to the terms on the phone thing, nothing seems to happen. I have selected the U.S. flag, but the ‘submit’ box remains.

Is this normal? Thanks in advance.

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Help ! I try to valid my verified subscriber but it doesn't work :(

My setup is still red and incomplete...

I live in France

I have a Ticketmaster US account 

I connect my Ticketmaster account from my account's U2.com

I click on Submit with my phone number

Still doesn't work... Any suggestion for me please?

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15 minutes ago, JJNantes said:

Help ! I try to valid my verified subscriber but it doesn't work :(

My setup is still red and incomplete...

I live in France

I have a Ticketmaster US account 

I connect my Ticketmaster account from my account's U2.com

I click on Submit with my phone number

Still doesn't work... Any suggestion for me please?

log off u2.com, delete cookies and cache, log in again and check your account...

if after doing it it still appears in red, please contact customer service support

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On 1 November 2017 at 6:07 PM, Jo Van de Vreken said:

Same here, I'm not planning to buy US-tickets.  Do I need to registrate now?

 

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13 hours ago, elevation1975 said:

U2.COM PUT ME IN THE WRONG PRIORITY GROUP!

In March of this year, I renewed my U2.com subscription, as I always do, without letting it lapse. In fact, I've been a paying fan club member since the Propaganda days in 1994.

For whatever reason, this time I payed the normal $40 renewal fee on the same day U2.com told me to renew. It could have been the next day in a European time zone... this I do not remember. Still, it recognized that I would be paying the renewal price, not the full price.

Then, when ticket presale codes for The Joshua Tree Tour 2017 started to roll out, I was put in the secondary presale group, rather than then primary (I think it was Wires over Red Hill, if I remember correctly). Obviously, this was very annoying, since I should have been put in the first group.

Alas, the e+i Tour is upon us, I renewed at the renewal price, and I am still in the secondary presale group: iNNOCENCE. Not good!

I called a customer service agent, they told me they would submit a support ticket, and to wait to be contacted. He did recognize that I paid the renewal price in March.

Is there anything else I can do to fix this problem? I will be very surprised if customer service contacts me or even resolves this problem. So far, there has been zero movement on their end.

I feel your pain and am a long term subscriber since Propaganda days too. Same thing has happened to me. I reported this in the summer to a deafening response. 

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This is now the second person from the u2.com team (Candance) that I've contacted who told me that we are not guaranteed a code as fan club members.  Here is the pasted email reply I got - the capitalization is from the u2.com team employee:

"Presale codes are sent by text message approx. 2-4 hours before the presale begins. (INTL fans may get codes sent by email)

Registration DOES NOT GUARANTEE a presale code.

Receipt of a presale code DOES NOT GUARANTEE tickets.

Fans that do not receive a #VerifiedFan code can take part in a general onsale IF there is one."

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5 hours ago, Lan said:

This is now the second person from the u2.com team (Candance) that I've contacted who told me that we are not guaranteed a code as fan club members.  Here is the pasted email reply I got - the capitalization is from the u2.com team employee:

"Presale codes are sent by text message approx. 2-4 hours before the presale begins. (INTL fans may get codes sent by email)

Registration DOES NOT GUARANTEE a presale code.

Receipt of a presale code DOES NOT GUARANTEE tickets.

Fans that do not receive a #VerifiedFan code can take part in a general onsale IF there is one."

So why are we not guaranteed a ticket what is all this fan verification bollocks then.I've been a fan club member for 30+ years and the way we have been able to get tickets was great.So I'm in the first presale and am only aloud two tickets so only one show for me and I'm not even guaranteed them tickets what did I pay my $40 for.U2 are either getting very greedy or have lost the plot concerning looking after fans.

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Did you get this email? It's all very confusing ?

Your  U2.com Subscription is currently not eligible for presale access because you have used your presale access code to purchase tickets on the recent Joshua Tree Tour.

In order to participate in the upcoming U2.com Verified Subscriber Presale, you must renew your membership AND complete the Setup now.  

 

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42 minutes ago, Wendy66 said:

Did you get this email? It's all very confusing ?

Your  U2.com Subscription is currently not eligible for presale access because you have used your presale access code to purchase tickets on the recent Joshua Tree Tour.

In order to participate in the upcoming U2.com Verified Subscriber Presale, you must renew your membership AND complete the Setup now.  

 

Not received this did use mine for JT tour I have resubscribed so hoping for tickets this year.

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