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U2.com 2018 Subscription FAQ Thread

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2 hours ago, Wendy66 said:

Did you get this email? It's all very confusing ?

Your  U2.com Subscription is currently not eligible for presale access because you have used your presale access code to purchase tickets on the recent Joshua Tree Tour.

In order to participate in the upcoming U2.com Verified Subscriber Presale, you must renew your membership AND complete the Setup now.  

 

Not sure why you find it confusing; it's quite simple - if you used presale access to get JT tickets, you need to re-subscribe before Nov. 12 to get a presale code. So resub and do the set up.

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3 hours ago, colincooper said:

So why are we not guaranteed a ticket what is all this fan verification bollocks then.I've been a fan club member for 30+ years and the way we have been able to get tickets was great.So I'm in the first presale and am only aloud two tickets so only one show for me and I'm not even guaranteed them tickets what did I pay my $40 for.U2 are either getting very greedy or have lost the plot concerning looking after fans.

The reason they are saying registration with U2.com doesn't guarantee a presale code is because you need to ALSO register for the SMS part. As far as a presale code not guaranteeing tickets, that has been the case FOREVER and if you have been a U2.com member for years, you would know that. At no time EVER, has U2.com or the band suggested otherwise. I guess the question you have to ask yourself is, do you use the membership during all those months when the band is NOT on tour? And that would be why you paid your $40. 

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1 hour ago, Tracy M said:

The reason they are saying registration with U2.com doesn't guarantee a presale code is because you need to ALSO register for the SMS part. As far as a presale code not guaranteeing tickets, that has been the case FOREVER and if you have been a U2.com member for years, you would know that. At no time EVER, has U2.com or the band suggested otherwise. I guess the question you have to ask yourself is, do you use the membership during all those months when the band is NOT on tour? And that would be why you paid your $40. 

I have always got tickets through the presale never had any problems.Never have I heard that you may not get tickets.

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3 hours ago, Tracy M said:

The reason they are saying registration with U2.com doesn't guarantee a presale code is because you need to ALSO register for the SMS part. As far as a presale code not guaranteeing tickets, that has been the case FOREVER and if you have been a U2.com member for years, you would know that. At no time EVER, has U2.com or the band suggested otherwise. I guess the question you have to ask yourself is, do you use the membership during all those months when the band is NOT on tour? And that would be why you paid your $40. 

This.   And they are also verifying accounts behind the scenes- to look at suspicious accounts.   Presale has never guaranteed that you will get tickets depending on when you get in, how popular a particular venue is and what tickets you are set to get. 

 

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19 hours ago, vertigojds said:

At the risk of being "that guy", this is not accurate.  For the first leg of the Elevation 2001 tour, fan club members were allowed to purchase up to four tickets - I got two for one of the Madison Square Garden shows and two for one of the Continental Airlines Arena shows.  When the band returned to the U.S. in the fall that year, fan club members were given the opportunity to purchase an additional two tickets.  So, I was able to to buy six arena tickets in a single calendar year for that tour.

During the 2005 Vertigo tour, I received a code before the first U.S. leg for two tickets.  When the third leg was announced, I received an additional code good for two more tickets for the next U.S. leg of the tour in the fall.

The two ticket per indoor shows tour limit was new for the 2015 I&E tour.

I stand corrected.. should have said 'since I been here (2008)" - happy to nod to this correction, thx

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2 hours ago, colincooper said:

I have always got tickets through the presale never had any problems.Never have I heard that you may not get tickets.

You are lucky! I had one tour (can't even remember which one) where I was unsuccessful with my presale code for the first leg and ended up getting my tickets in the general sale. It is what it is.

 

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The two ticket maximum is not a reasonable number for Experience members. The minimum should be four and the opportunity to use codes for multiple legs. Especially now that the band, live nation and tickemaster are doing their best to eliminate the bots and scalpers. 

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19 hours ago, Max Tsukino said:

log off u2.com, delete cookies and cache, log in again and check your account...

if after doing it it still appears in red, please contact customer service support

Still doesn't work :(

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1 minute ago, JJNantes said:

Still doesn't work :(

then please contact customer support services...

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Does anyone know for sure if they are doing the paperless ticketing again?  I need to know whether I need to link either my father or mother's ticketmaster account to my U2 profile, as one of them will be taking me.  thanks.

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