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U2.com 2018 Subscription FAQ Thread

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21 hours ago, Tracy M said:

Not sure why you find it confusing; it's quite simple - if you used presale access to get JT tickets, you need to re-subscribe before Nov. 12 to get a presale code. So resub and do the set up.

I didn't say I found the email confusing I said it's all very confusing, we are talking about the conflicting advice on whether to complete the set up if we are in the UK, and the different information given.  

 

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23 hours ago, colincooper said:

Not received this did use mine for JT tour I have resubscribed so hoping for tickets this year.

By the looks of the email presale is what we have subscribed again for but we are being advised different things regarding presale and set up. 

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I keep getting emails saying I'm not eligible for a presale code - my subscription did lapse this year but I renewed the night before the tour announcement. I did all the verification and my profile says I'm good.

I've already paid and renewed. Why do they keep sending me emails that I'm not going to be eligible?

 

Why does every presale have something dumb and easily avoidable happen?

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On ‎11‎/‎8‎/‎2017 at 8:05 PM, Cazza said:

I feel your pain and am a long term subscriber since Propaganda days too. Same thing has happened to me. I reported this in the summer to a deafening response. 

so the Innocence group is the 2nd group....after I renewed immediately??

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On 11/8/2017 at 4:15 PM, Kevinslatteryu2 said:

Anyone else having issues with their allotted pre sale group?

 

Yep, same exact issue.  Logged a complaint, and received a response that customer service would be in contact with me within 12 hours to resolve the issue.  That was 2 days ago.  Piss poor customer service.  At this rate, there's no point to renew membership after 2019.  

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On ‎6‎/‎11‎/‎2017 at 5:16 PM, Sue1 said:

So I emailed U2.con yesterday.......asking if I needed to get verified now an link to  USA Ticketmaster even though I do NOT want to go to a USA show.  They replied today.....

u2.jpg

Thanks for posting this clear information Sue1

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On 11/1/2017 at 6:12 PM, Max Tsukino said:

This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps.

For Europe, please wait until the procedure is published. Thanks.

 

42 minutes ago, Malahide said:

Thanks for posting this clear information Sue1

Thank you Sue and Max, again, for posting this info, think that finally clarifies, we wait :-)

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22 hours ago, colm76 said:

I am seriously annoyed that we don't seem to be getting a clear and definitive answer to the issue of subscribers in Ireland or outside the US. Can someone please give us clear and categorical confirmation as to the need to/not to setup and connect to the American Ticketmaster.

If this has been clearly clarified, I'm sorry but I've been looking for days and am as confused as ever.

If it's 'do nothing and we will figure it out later' then fine, but just officially tell us this rather than having people worried over missing out due to this confusion. I get that this is all to keep tickets in the hands of fans - I applaud the idea and can only imagine the stress & frustration on the mods here and support staff as well being constantly asked this by lots of us & I don't mean to be a pain - I would just like some official statement to give us all some guidance.

Thanks

 

This has long been said: If you don't want to attend a show in the US you just do nothing than relaxing. Don't connect your account to TM, no need to renew your membership now.

 

 

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22 hours ago, peterdiaz said:

If we complete setup as a VERIFIED FAN but do not use the code for the N. American shows, is it still valid for the European shows (once announced).

I have email Customer Service about this and still haven't heard back. Something definitive would be great.

They will probably use other, new codes for Europe. Remember the US-code will not appear on you u2.com account. Only via text message on your cell. If you don't use the US-code you will be able to take part in the European presale.

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21 hours ago, Kevinslatteryu2 said:

The one thing I'm sceptical about at the moment is getting the text message for the presale on time. Especially since I'm outside the US.

Hopefully there will be some form of testing done before hand.

 

 

This my concern too. I fear all U2 fans from outside the US won't get a code because TM/u2.com have difficulties with our cell phone numbers.

 

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