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U2.com 2018 Subscription FAQ Thread

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8 hours ago, JJNantes said:

I am lost !... 

I have tried so many times to complète my profil from my u2.com’s account but drill doesn’y work...

and no answer from the  customer service.... :(

 

in what step are you stuck?

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Firstly, thanks to the mods for all their efforts on the tout / ticket / verification process etc etc...

I'm a UK subscriber who plans to get to a UK & Euro show but not planning this time around to go to the States.

Original advice seemed to be to STILL complete the US Ticketmaster verification process, which I did (so I now have set-up complete on my U2.com account.)

Advice now is clearly for UK / Euro fans to sit tight & wait for Euro tour announcement.

But should I now disconnect my US Ticketmaster verification or is it better to leave it as it is.

Thanks for the help / advice (I've tried U2.com but no reply as yet!!)

 

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1 hour ago, soey said:

The only reply I got from U2-support that fit a bit to my question was that: Registrating for North American conerts will not disqualify you from registrating to the international concerts."

I guess as long as I don't use the code I'll be fine to have the/a code for the Europe presales. Right?

100% sure that the code will not be forfeit by doeing this? I'm worried to do this as I never got a reply by u2-support to do this nor if I will risk my code by doing this. I'm worried that if because of my settings the code will not reach me and so the code will be forfeit. I read this in the terms - and now I'm worried. Worried to be verified and worried to unverify. 

Why is there no official Info for this?

By the way, when I added in my email that this is a question a lot of members have in Zootopia the u2-support told me to ask the Mods for help and answer as this is a diffrent team. I wonder why they didn't answer my question, as they should know the answer. Did anyone got a 100% fitting reply about this problem with veriefied but want Europe tickets only, what to do or nothing need to do as long a the code remains unused?

If you are not interested at all to attend any US/CA dates, you can leave your account as is... the procedure for the EU dates will be posted at a later date, still undetermined...

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1 minute ago, daddygj said:

Firstly, thanks to the mods for all their efforts on the tout / ticket / verification process etc etc...

I'm a UK subscriber who plans to get to a UK & Euro show but not planning this time around to go to the States.

Original advice seemed to be to STILL complete the US Ticketmaster verification process, which I did (so I now have set-up complete on my U2.com account.)

Advice now is clearly for UK / Euro fans to sit tight & wait for Euro tour announcement.

But should I now disconnect my US Ticketmaster verification or is it better to leave it as it is.

Thanks for the help / advice (I've tried U2.com but no reply as yet!!)

6

up to you to decide what to do... unlink it or leave it as is...

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1 hour ago, kjerir said:

If I don't "win" a code, I'm filing a chargeback with my card company and canceling my membership.  I didn't spend another $40 just to gamble that I'd receive a code, when year-after-year forever, they've been guaranteed.  Honestly, everyone should follow suit IF and only IF they are truly using a lottery for fan clubs.  U2 can't disapprove of Taylor Swift's fan score album buying scam, only to turn around and rip off members who spend $40-50 for possibly nothing.  I still don't believe this will be the case, but we shall see.

@Max Tsukino - can you get a definitive answer on the guaranteed codes or lottery question? If fan club members get "standby" notices and/or no codes at all, there will be an uproar unlike anything this board has ever seen. thanks

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1 hour ago, LDM said:

Hi.

Did anyone renew and the expiry date in their account info did not change? Mine remainas the same:

SUBSCRIPTION ACTIVE UNTIL
31 January 2018

How long ago did you renew? Sometimes it may take a bit and/.or you may need to clear your cookies/cache. 

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1 minute ago, bgans said:

@Max Tsukino - can you get a definitive answer on the guaranteed codes or lottery question? If fan club members get "standby" notices and/or no codes at all, there will be an uproar unlike anything this board has ever seen. thanks

what it has been answered is based on the information we have... 

keep checking periodically the site and zootopia for any updates about the presales...

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Just now, Max Tsukino said:

what it has been answered is based on the information we have... 

keep checking periodically the site and zootopia for any updates about the presales...

That's not an answer. Will fan club members get codes or will Ticketmaster be running a lottery for codes? This is happening tomorrow. A decision has to have been made by now.

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@Max Tsukino did I get your reply right? - sorry, after all this confusion and nothing official on this I somehow mixup things, so could you confirm I got you right?

So, I will leave my account as is - setup completed/verified -...not use the code... and wait for Europe announcement and details and my presale-code (as I will not/haven't used in for US/CAN concerts).

right!?

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Just now, soey said:

@Max Tsukino did I get your reply right? - sorry, after all this confusion and nothing official on this I somehow mixup things, so could you confirm I got you right?

So, I will leave my account as is - setup completed/verified -...not use the code... and wait for Europe announcement and details and my presale-code (as I will not/haven't used in for US/CAN concerts).

right!?

yes...

but keep checking periodically the site and the board for any update, please.....

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