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U2.com 2018 Subscription FAQ Thread

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16 minutes ago, bgans said:

That's not an answer. Will fan club members get codes or will Ticketmaster be running a lottery for codes? This is happening tomorrow. A decision has to have been made by now.

He did answer, maybe not the answer you wanted but answered. As he said, he answered based on the information we have and as stated on your account page, more info will be given later.

EE276265-1EA6-4476-BFA9-68353D156875.jpeg

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@Max Tsukino thank you so much for your help!!

of course I will check here for any update  but as registration close today I'm happy to know that I will be fine and not risk my code for Europe. I live in Germany so can only check with time-difference and now I'm relaxed (and hope for no updates that turn everything by 180 degrees - fingers crossed).

And not for forget: Huge thanks to everyone who's helping here!

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I just spoke with customer service and was told :

1) if I see green lit "set up complete", it does mean just that. She put me on hold for awhile (when I asked about my JT2017 tx & of that still meant I needed to renew early...) Said I'm lit on her side for a code to be sent. She did say if I'm a paid/active subscriber, I will certainly get a code 2-4 hrs (with a link) before presale on Tues., 14th. 

*said there has been a glitchs all over w/telephone number submit confusing people (can call and confirm it's the number on your acct, but that if that's the # you've submitted, it's "the one". And unless you want to change it, just hit submit once and leave it). 

*said the renew early glitch for changing the group presage has been fixed (asked b/c I'm due in Jan & figured I'd take NO chances & just do it now anyways.) I'll let you all know how that goes...

*lastly, she said that all the "glitches" were either fixed today or are in process. Their goal was to have the fixed by end of today. Cutting it a little short...but...I suppose U2 is always pushing the boundaries. Even w/tickets! 

Even with complete assurance, I'm always sitting on the edge, holding onto hope it all works out...and it does. Nevertheless, I'm still sitting there. Just thought I'd let you all know what I heard in my call. 

So, here's to hope! 

 

 

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Before I call Fanfire about this, could somebody answer my question here? 

As part of my 2016 membership, I bought 2 tickets in the presale for the first American leg of the JT tour, in December 2016. My membership expired in April 2017, and I had to let it lapse a few weeks while I waited to get paid. I resubscribed near the end of May 2017. I've gone through the verification steps and have the "setup complete" message on my account info page, but twice in the last week I've gotten an email saying I need to renew. I can't find any information verifying that on my account page. Others have said that renewal was part of their setup process and that they didn't get setup complete until they renewed.

I contacted customer service via email and was told "Subscribers that purchased one of the 2017 JT membership offers AND have NOT used their Presale access code to purchase tickets to the JT tour will be eligible for access in the upcoming Presale."  I used my 2016 presale code but didn't buy any tickets through a presale since I renewed. 

Do I need to renew? It's so immensely frustrating how vague and unclear the communication from U2.com has been about this. Thanks to anyone who can help.

Edited by BonoIsMyMuse

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9 minutes ago, mich40 said:

He did answer, maybe not the answer you wanted but answered. As he said, he answered based on the information we have and as stated on your account page, more info will be given later.

EE276265-1EA6-4476-BFA9-68353D156875.jpeg

No one has answered the question that has been asked. TM is saying Verified Fan Club membership is not a guarantee of access to tickets. Which means "we bought $40 lottery tickets." What I am asking is for U2 management & the forum moderators to confirm that information from this side. It is simply a matter of setting expectations.

Edited by bgans
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Still no word on credit card entry?  I haven't seen anything about it mentioned for this tour, so I'm assuming they won't be using it?  Would at least be nice to know.

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I recently participated in TSO's fan club presale which used Ticketmaster's Verified Fan system. At the end of the day if they are using the verified fan system to limit scalper access I don't see how they can guarantee all fan club members will get tickets. I think we are all very aware by now that scalpers buy fan club memberships to get tickets so if they simply give all fan club members tickets you haven't done anything to limit scalpers. So then the question becomes how good are they at actually separating out scalpers from actual fans. I can tell you from the TSO experience that there were plenty of fans that wound up not getting tickets and were not pleased. TSO told people that didn't get tickets to contact them directly and they would work with them to make it right (and that was for a free fan club), however, given past experiences with U2 presales I don't see that happening here. I personally decided given how much drama U2 presale experiences usually bring, and being made to renew early despite buying only using one of my 4 tickets for the last tour (to get $100+ obstructed view seats that weren't advertised as such) I'm done and will take my chances in the general sale. Truthfully through the years, I've gotten better tickets in the general than the presale anyway. 

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Side note: 

This is making me miss the days of standing in line for tickets at midnight, outside Dillard's with a seating chart in my hand with "plan A" , " plan B" laid out... and walking out with freshly printed U2 tickets....

(still have the queue line signs for those days, lol) 

Edited by Emme80

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i live in the netherlands and don’t wish to participate in the US presale.  i have renewed my subscription so i  can get european presale codes when the european presale is announced.  i understand from the FAQ that attaching a north american ticketmaster account is only for those wanting to purchase tickets to US dates.  as i used to live in the US, i have a US ticketmaster account. so  i have attached it to my account and am verified but will this hurt me for the european presale if i have my US ticketmaster account attached?  or should i unnatach it from my account until the european dates are announced? 

Edited by ABEL

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ok question I have not seen answered.  So I know people will have SMS issues.  I work in IT in a room in middle of building with no cell signal, we get on the wifi.  I think I heard we get an EMAIL as well as SMS with the code?  What email does that go to?  My TM email or my u2.com email?

Does anyone 100% know which one?  Mods?

Edited by sbeck

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