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U2.com 2018 Subscription FAQ Thread


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Bigwave,

 

I have been in the U2 fan club since i was a kid in the mid-1980s. I was given a code, that said everything was cool, but i just received an email saying I was no longer eligible. Can you pleas let me know what is going on????? I need help here as i was planning on getting one ticket for Vegas tomorrow.  Can you please help? This is so not okay.

 

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale.

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers.

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team

#U2eiTour  

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2 minutes ago, jamesb said:

Bigwave,

 

I have been in the U2 fan club since i was a kid in the mid-1980s. I was given a code, that said everything was cool, but i just received an email saying I was no longer eligible. Can you pleas let me know what is going on????? I need help here as i was planning on getting one ticket for Vegas tomorrow.  Can you please help? This is so not okay.

 

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale.

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers.

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team

#U2eiTour  

How were you given a code?   The codes do not come out until 2-4 hours before the presale begins.  I got an email saying I'm a verified subscriber and will be texted the code in the morning.  Did you get that initial email only to get this one too?    It seems you did.  Perhaps this was sent to you by mistake?  I'm hoping that is the case.   It's sad that they try to circumnavigate scalpers and it leads to this.  I despise scalpers.  I hope you get it straightened out.  Did you PM a moderator?  That may be your best option..

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8 minutes ago, jamesb said:

Bigwave,

 

I have been in the U2 fan club since i was a kid in the mid-1980s. I was given a code, that said everything was cool, but i just received an email saying I was no longer eligible. Can you pleas let me know what is going on????? I need help here as i was planning on getting one ticket for Vegas tomorrow.  Can you please help? This is so not okay.

 

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale.

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers.

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team

#U2eiTour  

I just received this message as well, after being told everything was set and I was in the Experience group. I've maintained my membership to U2.com since Vertigo. I'm absolutely flummoxed as to why I'm now being told I can't participate in the pre-sale (especially given that all of the literature on the site says this is a benefit of membership) and why I'm only hearing about it 9 hours before my presale is supposed to start.

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Just now, Manohlive said:

How were you given a code?   The codes do not come out until 2-4 hours before the presale begins.  I got an email saying I'm a verified subscriber and will be texted the code in the morning.  Did you get that initial email only to get this one too?    It seems you did.  Perhaps this was sent to you by mistake?  I'm hoping that is the case.   It's sad that they try to circumnavigate scalpers and it leads to this.  I despise scalpers.  I hope you get it straightened out.  Did you PM a moderator?  That may be your best option..

No.. they are saying I am not eligible. Maybe because my cousin with the same name has an account??? This is not cool.

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Just now, jamesb said:

No.. they are saying I am not eligible. Maybe because my cousin with the same name has an account??? This is not cool.

Who is saying this?  U2.com?  TM?  If you go to the main page and go under your account...does it say setup complete?

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1 minute ago, Manohlive said:

Who is saying this?  U2.com?  TM?  If you go to the main page and go under your account...does it say setup complete?

The "U2.com team" wrote me in a second email.saying:

 

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale.

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers.

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team

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3 minutes ago, Manohlive said:

Who is saying this?  U2.com?  TM?  If you go to the main page and go under your account...does it say setup complete?

Yep.

Account page says setup complete and that I'm in the experience group (I imagine this is the same for the above poster as well). I got the Experience presale e-mail. Then about twenty minutes ago I got an email saying I was given access in error and I can apply for a refund if I want.

I can only assume the fact that I have gone to multiple shows in the past makes them think I'm a scalper? But I've never scalped tickets. I just like going to gigs.

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