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U2.com 2018 Subscription FAQ Thread

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Yesterday I was verified and good to go. Tonight I received the email confirming that all was good. Then, I received a second email saying that it was all a mistake and that I will not be allowed to participate in the presale tomorrow!!! What??!! Help!!

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31 minutes ago, DiscreetMusic said:

I just received this message as well, after being told everything was set and I was in the Experience group. I've maintained my membership to U2.com since Vertigo. I'm absolutely flummoxed as to why I'm now being told I can't participate in the pre-sale (especially given that all of the literature on the site says this is a benefit of membership) and why I'm only hearing about it 9 hours before my presale is supposed to start.

Same here!! What is going on????

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I received the email also.  Have been a paid subscriber since 2005 without one lapse.  Bad enough to not be able to participate in the presale but to get the original email first and then the correction is pretty devastating.

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2 minutes ago, Rosa A said:

I received the email also.  Have been a paid subscriber since 2005 without one lapse.  Bad enough to not be able to participate in the presale but to get the original email first and then the correction is pretty devastating.

I totally agree. I have been in the fan club since 1984 and have never experienced something like this. 

I like the old days when we would send a money order, self-addressed stamped envelope and a ticket request. 

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I am completely gutted! Why would this happen to long time fans?

 

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32 minutes ago, Max Tsukino said:

Email to the u2comteam has been sent, with all the names and information compiled at that moment...
Waiting for an answer - please be patient...

I also received the same email. Experience group, member for years, verified samecday I got the original email. 

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     MAX....l just got the same email saying I was not in the presale after getting an emails saying I was in the experience group.

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I received the same correction email after receiving the presale email. I am also in the Experience group. Still showing green Setup is Complete on my account.

Edited by u2flame

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Why are any of you surprised this would end up backstabbing us?  This verified crap is just a scam for ticketmaster and livenation to gather your contact information and spam you.  open your eyes.  I have ALWAYS been able to get good tickets as a legacy,experience, whatever term member...  ALWAYS.  if it's not broke, don't fix it.  simple.  how many legacy members have ever really complained on here about not getting the tickets they want???  now they go and pull this crap and tell me i can't have a code, probably because i'm an avid concert goer and frequent business traveler?!  i guess i look like a scalper buying 1 or 2 tickets across the country, rather frequently. 

 

this whole tour has had a bad taste ever since they made everyone renew early..  another livenation money grab scam.  $325+ for pretty much any half decent lower level seat?  insane.

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I am having the same issue.  Received an email showing I was verified and then received a rejection letter. My first tour was unforgettable fire and haven't missed one since.  This is so upsetting.  I have been set up and showing complete for well over a week.  PLEASE HELP!!

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