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How does Ticketmaster VerifiedFan REALLY work?


clopes
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10 hours ago, clopes said:

Then hopefully it will be clear as to which code goes with each show.  For the presale, the code was sent all by itself in a separate SMS from the link or any other context.

So if they do that for the general sale, and they send the codes very rapidly, it may not be clear which code goes with which show because it is quite possible to receive SMS messages in a different order than they were sent (especially if they are sent rapidly)

This is exactly what happened to me.

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12 hours ago, clopes said:

Ticketmaster requires us to register separately for each individual show to which we want VerifiedFan access.  Does that mean each show has its own independent random selection process and that a fan will receive a separate code for each show to which he/she registered AND was selected?  Or is there a single random selection process across all shows and if a fan is selected, that fan will receive a single code which will work on all of the shows to which he/she registered?

I can say now that the answer seems to be a hybrid.

There is a single random selection process and not one per show.  So you were either selected for today's sale or you were not, without regard to the city.  If you were selected, then you received separate codes for every single show to which you registered.

I find this very strange.  If the point of random selection is to deal with excess demand, then it would seem to make more sense to do a random selection separately for each city or ideally each section within each venue.

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This note below is now being shown in the Verified Fan instructions along with new registration dates.  Now we wait to see what additional dates are added.

"PREVIOUS VERIFIED FAN REGISTRANTS PLEASE NOTE:

Fans who were previously selected and did not purchase tickets DO NOT need to register again.  You are automatically registered and you will receive your access code and details prior to the start of the Onsale."

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1 hour ago, afg said:

Fans who were previously selected and did not purchase tickets DO NOT need to register again.  You are automatically registered and you will receive your access code and details prior to the start of the Onsale."

Weird.  So what if a person purchased 1 ticket?  Then they have to register again?

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As of now, the following Ticketmaster shows claim that there will be a regular public onsale at 10am local time Tuesday:

  • Tulsa
  • St Louis
  • San Jose
  • Chicago
  • Nashville
  • Uniondale, NY
  • Washington, DC
  • Newark, NJ

And these ones seem to still be for verified fans only:

  • Los Angeles
  • Boston
  • NYC

Seems to pretty much correspond to whether the show basically sold out (or close to it) or not.  

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Ticketmaster has claimed to me (via live chat) that the Verified Fan random selection is per show and not all-or-nothing across multiple shows.

Did anyone here register for Verified Fan for more than one show and then receive code(s) for some, but not all of those shows?

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On 11/20/2017 at 11:46 PM, afg said:

This note below is now being shown in the Verified Fan instructions along with new registration dates.  Now we wait to see what additional dates are added.

"PREVIOUS VERIFIED FAN REGISTRANTS PLEASE NOTE:

Fans who were previously selected and did not purchase tickets DO NOT need to register again.  You are automatically registered and you will receive your access code and details prior to the start of the Onsale."

I did get selected the first time but did not purchase tickets.  So I understand this to mean that I will receive access codes for the 2nd show at the same venues that I had registered for previously.  Does anyone trust that this is true and will work as stated??

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I am finding this whole process incredibly confusing. The steps involved are not transparent enough and are not described clearly, either on Ticketmaster's page or here on U2.com. 

Because there was no date announced in my city, I didn't register for the initial presales. But, then I got spooked and did register for Verified Fan for the LA show. That was bonkers though. I logged in immediately at 10am and the only tickets available were behind the stage or $300+. The Vegas show told me the "public" onsale was really not "public". You had to have a code for that. Why is it called a "public" onsale if it isn't open to the public

The dates required for each step are also not prominently featured. I feel like these should be attached to each show date on the tour page.

Basically, I found this the least well organized and most confusing process ever to buy tickets. The steps are not clearly described, and the dates involved seem confusing. I feel like there has to be a much more clear way to post this information on the U2 website.

 

 

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4 hours ago, afg said:

I did get selected the first time but did not purchase tickets.  So I understand this to mean that I will receive access codes for the 2nd show at the same venues that I had registered for previously.  Does anyone trust that this is true and will work as stated??

Based on a chat conversation I had with them I would not completely trust it and I think it's perfectly safe and prudent to explicitly register once for each of the new dates.  That statement on their registration page is written with such brevity and lack of attention to detail and typical fan concerns, as with pretty much all of their communication. 

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