Subscriber markj77 Posted November 13, 2017 Subscriber Share Posted November 13, 2017 Hey All, I went in and set up my account like everybody else had to for this new presale system. A couple of days later it showed incomplete even though it said complete when I originally done it. So I did it again and it stuck around. I just logged in this morning and it shows I'm in complete again so therefore I'm probably not going to get my presale code. What can I do about this??? Not a happy fan Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted November 13, 2017 Community Moderator Share Posted November 13, 2017 7 minutes ago, markj77 said: Hey All, I went in and set up my account like everybody else had to for this new presale system. A couple of days later it showed incomplete even though it said complete when I originally done it. So I did it again and it stuck around. I just logged in this morning and it shows I'm in complete again so therefore I'm probably not going to get my presale code. What can I do about this??? Not a happy fan call ASAP customer support services to check your account... Quote Link to comment Share on other sites More sharing options...
Subscriber mike7man Posted November 13, 2017 Subscriber Share Posted November 13, 2017 4 hours ago, markj77 said: Hey All, I went in and set up my account like everybody else had to for this new presale system. A couple of days later it showed incomplete even though it said complete when I originally done it. So I did it again and it stuck around. I just logged in this morning and it shows I'm in complete again so therefore I'm probably not going to get my presale code. What can I do about this??? Not a happy fan Did you renew your membership (even if it's current now?). If not, that could be it. Mine originally showed complete as well, even though I hadn't renewed yet (which is required for 2018 u2.com presale access)--UNLESS you used none of your presale allotment for the JT tour (then you're OK without renewing, as long as you're current now). Quote Link to comment Share on other sites More sharing options...
Community Manager bigwave Posted November 14, 2017 Community Manager Share Posted November 14, 2017 7 hours ago, markj77 said: Hey All, I went in and set up my account like everybody else had to for this new presale system. A couple of days later it showed incomplete even though it said complete when I originally done it. So I did it again and it stuck around. I just logged in this morning and it shows I'm in complete again so therefore I'm probably not going to get my presale code. What can I do about this??? Not a happy fan try the log out / clear cache & cookies thing, log back in, hows it looking? Quote Link to comment Share on other sites More sharing options...
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