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Anyone Receive the Email Today?


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4 minutes ago, hhayes9009 said:

What a mess.

Same as it ever was, unfortunately.  As much as I love U2, these presales (and the GA lines to get into shows) are always complete fiascos.

I'm in the Innocence group and hope to get a code tomorrow, but the 2-tier system seems pretty ridiculous if people in the higher tier don't get a code and people in the lower tier do.

JRjr

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Hi Everyone, I called U2.com to clear up when emails go out to the different groups and when we'll receive the codes. I spoke with Hector (who was awesome!). Here's what he said: Innocence G

The pretense that TicketMaster cares about deterring scalpers is laughable. 

I just got off the phone with the U2.com customer service. I can't believe this is actually true but apparently they did in fact use the BS verified fan lottery for presale tickets for fan club member

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This is all so bizarre.   I only got one email saying I was verified BUT never received a text.   I checked my email and I had an email from ticketmaster saying that my phone number would not work so they texted me code & link.     So - if anyone has not received a code, check your email.      I need to figure out why my phone number didn't work however -- never thought to ask whether or not to put dashes in the phone number when I added it (1-222-2222).    Maybe I should have left them out?     Would kill me if I won a Springsteen/Broadway lottery and missed it because I entered my number incorrectly!

Edited by beachangel
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Finally got through, and they basically said if you got that e-mail, you won't be getting a code today... they basically don't know what is going on, since they also told me it wasn't guaranteed and that it was first-come, first-served, which is also untrue.

Edited by jeffwalsh
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1 minute ago, jeffwalsh said:

Finally got through, and they basically said if you got that e-mail, you won't be getting a code today... they basically don't know what is going on, since they also told me it was guaranteed and that it was first-come, first-served, which is also untrue.

Did you request a refund?

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1 minute ago, dmbfan36 said:

Did you request a refund?

No, I'll wait until I lose the lottery for rollover dates first. ;-)

I also know from previous Ticketmaster Verified run-ins that they do keep track of you, and that they can offer you tickets before anyone else in the future, or only tell that group if more tickets are released, etc.

Edited by jeffwalsh
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So it seems like people are getting an e-mail saying that "you are successfully signed up for the program" (which apparently just means you're in the lottery), so when you get a follow-up message, it may contain a code or a rejection.  Is there an actual mistake happening in the communication, or did we just not understand how the new program was supposed to work?  (Just trying to understand what's going on so I'll know what to expect tomorrow...)

JRjr

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33 minutes ago, Ingrida said:

I just got off the phone with the U2.com customer service. I can't believe this is actually true but apparently they did in fact use the BS verified fan lottery for presale tickets for fan club members. Those of us who first got the email saying you were getting a presale code and then later got the email saying they made a mistake and you're not getting a code - we are in fact shut out of the presale and will not be getting a code. The verified fan thing means that there's some arbitrary method by which you're picked - or not - to get presale access this time for this tour. So, we're not getting presale access at all. It's over. 

And so is my looooog time fan club subscription.

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