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Anyone Receive the Email Today?


beachangel
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*****EVERYONE READ THIS*****

It took me 30 minutes of REDIALS to get through by phone, but I spoke to a customer service representative at U2.COM just now.  She told me that registration at U2.COM and subsequent verification with Ticketmaster enters you into a LOTTERY to get a code by text, not a guaranteed delivery of a code.  She said that this detail was spelled out in the subscription service or one of the e-mails, but I can't find that anywhere.  She said that if you didn't receive a code this morning, you weren't selected as part of the LOTTERY.  Because of the "confusion", they are offering a full refund to your subscription here.

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4 minutes ago, nbougas said:

*****EVERYONE READ THIS*****

It took me 30 minutes of REDIALS to get through by phone, but I spoke to a customer service representative at U2.COM just now.  She told me that registration at U2.COM and subsequent verification with Ticketmaster enters you into a LOTTERY to get a code by text, not a guaranteed delivery of a code.  She said that this detail was spelled out in the subscription service or one of the e-mails, but I can't find that anywhere.  She said that if you didn't receive a code this morning, you weren't selected as part of the LOTTERY.  Because of the "confusion", they are offering a full refund to your subscription here.

(Thanks for reporting back)

1. That's garbage. No reason to do that. Every eligible member should get a chance at tickets.

2. I wonder if those who got screwed will get a chance at the add-on shows, or is it the same "winners" and codes for those shows?

Edited by lowlight10
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ALERT! I'm one of the "CORRECTED" people who thought I was out of luck but I just got a text with a code!!! Gonna wait until 10am PT to see if it works for LA but fingers crossed! 

HUGE thanks to all the mods who've been working on this all day. 

Screen Shot 2017-11-14 at 4.28.58 PM.png

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1 minute ago, kitw said:

ALERT! I'm one of the "CORRECTED" people who thought I was out of luck but I just got a text with a code!!! Gonna wait until 10am PT to see if it works for LA but fingers crossed! 

HUGE thanks to all the mods who've been working on this all day. 

Screen Shot 2017-11-14 at 4.28.58 PM.png

My message hasn't even been read, so I doubt I will get any help

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4 minutes ago, rbrandonpalmer said:

I need help!!!

Try sending a message to the mods (max tsukino, bigwave, mich40) with this info: Good luck, because they are very overloaded. I messaged at 7am CST and nothing has changed here.

Name (as registered and it appears in your profile):

email (as registered and it appears in your profile): 


Display Name (as it appears in your profile): 

Login Name (as it appears in your profile): 

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?

Date for the end of your subscription cycle: 

Presale group: 

Please also send your Order #: 

Edited by toyoracer
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