Subscriber benowen Posted November 14, 2017 Subscriber Share Posted November 14, 2017 SAME HERE 10.00AM NO CODE OR LINK Quote Link to comment Share on other sites More sharing options...
Subscriber 2000_man Posted November 14, 2017 Subscriber Share Posted November 14, 2017 Where do we go to request a refund for the fanclub that we paid for twice to get a code and didn't receive one? What a total and complete clusterfuck this presale was. Quote Link to comment Share on other sites More sharing options...
Subscriber green_head Posted November 14, 2017 Subscriber Share Posted November 14, 2017 I got an email saying I had been verified and selected but it’s way past on sale time and no code or email. Not Happy, Quote Link to comment Share on other sites More sharing options...
Subscriber modelgoth Posted November 14, 2017 Subscriber Share Posted November 14, 2017 I eventually did receive an e-mail with the code. It was in the Clutter section of my Outlook. Outlook users, be sure to check that! Quote Link to comment Share on other sites More sharing options...
Subscriber gregg3g Posted November 21, 2017 Subscriber Share Posted November 21, 2017 What a horrible experience. I never received a code although I was verified and membership was up to date. I emailed several times with no response.. I called and spoke to a U2.com rep, his supervisor, and then his manager who all said the same ridiculous thing. My 20 year fan club membership gives me the opportunity to get a code but it does not guarantee a code. Apparently this has changed and is in small print somewhere. They said it is to ensure scalpers and bots don't get the tickets and that fan club members do. I'm not sure what kind of logic the brass at U2.com are following but it makes absolutely no sense to me. After a 45 minute phone call trying to shed some light on their poor handling of the situation I got nowhere. The only option I had was to cancel my membership and get a refund which I did. Aweful! Quote Link to comment Share on other sites More sharing options...
Subscriber JasonGrooms Posted November 21, 2017 Subscriber Share Posted November 21, 2017 (edited) Still no code and its Tuesday 11/21. I have missed the presale, I have missed the general on-sale, sent 2 messages to u2.com help, 1 message to Ticketmaster support. Nothing.. The only communication I have received is the automated message: Thanks for your email! A Fan Club Support rep should get back to you within 12 hours. Please don’t reply to this email as it won’t get forwarded to a representative. Be assured that we will answer your original email ASAP! Thanks for being a fan! I am a pretty patient person and realize these ticket sales always disappoint in some way but this is absolutely ridiculous. I will be disputing my u2.com membership fee with my credit card company and encourage everyone else screwed in this mess to do the same. U2 can get their money from Visa, not me. Oh and StubHub is full of bootleg tickets. Great job! Edited November 21, 2017 by JasonGrooms Quote Link to comment Share on other sites More sharing options...
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