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23 hours ago, Wakebird said:

This was by far the smoothest, fastest and most pain-free presale I've been a part of and I've done pretty much all of them. Thanks to U2 and even thanks to the evil institutions that helped make it possible.

Agreed. I feel for the fans who have had difficulty, but I can't help but feel that in many cases, it's because they didn't follow instructions or simply don't like change. As long as we live technology, scalpers will continue to try to find new ways to screw people, and bands will continue to try to find ways to reduce the risk.... the systems will continue to evolve in response to this. I am quite sure next time will be slightly different from this one again. Kudos to the band and U2.com for their efforts.

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I'm sorry to the innocence group but if the experience group bought all of them that means that the most "real fans" got the tickets.

The citicard thing actually makes me mad. I think it's pretty awful to try to get your fans to pick up another credit card or change their banking system just to get tickets. That's not working toward

Ditto for me...am I the only one who stared at their phone afterwards feeling I must have missed something because it went so smoothly? Fingers crossed for all still trying!

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Just now, Tracy M said:

Agreed. I feel for the fans who have had difficulty, but I can't help but feel that in many cases, it's because they didn't follow instructions or simply don't like change. As long as we live technology, scalpers will continue to try to find new ways to screw people, and bands will continue to try to find ways to reduce the risk.... the systems will continue to evolve in response to this. I am quite sure next time will be slightly different from this one again. Kudos to the band and U2.com for their efforts.

I followed all the instructions and still got screwed. Only ever had one account, renewed subscription, received verified email and then later an email with a retraction. Sucks.

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18 minutes ago, wawa049 said:

Glad you are happy!  my pre-sale starts in 6 minutes and I haven't gotten my code yet!

And - check your email again.   My phone number didn't work but TM sent me an email with code & link about 40 min before presale started yesterday.

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19 minutes ago, toyoracer said:

I followed all the instructions and still got screwed. Only ever had one account, renewed subscription, received verified email and then later an email with a retraction. Sucks.

Did you link your TM account to your U2.com account AND your cell phone all in advance? What exactly did the retraction email state? I'm asking because seeing some of the horror stories on here makes me worried for future shows as well. 

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9 minutes ago, Tracy M said:

Did you link your TM account to your U2.com account AND your cell phone all in advance? What exactly did the retraction email state? I'm asking because seeing some of the horror stories on here makes me worried for future shows as well. 

Yep, as soon as the tour was announced on 11/1.  this is the wording of the retraction email:

 

Dear U2.com Subscriber,

Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. 

While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. 

If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.

We apologize for the confusion.
The U2.com Team 

#U2eiTour  

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Ok, That is definitely disturbing, as it would have been nice if they could have explained WHY you were excluded, and provided you an opportunity to correct any missing steps. I admit, I was quite worried about the whole process when I realized that we would not be getting our emails until the night before the presales for our designated groups, as that did not give any window for corrections. The only thing I can think of here is that they intentionally did not want to give scalpers a similar window of opportunity to figure out how to bypass. Perhaps what they should have done (maybe they have??) is hold back some tickets to provide opportunity to correct misses? Sorry for all your troubles! 

 

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