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Sherry

FINE PRINT of Verified Fan Presale

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1 hour ago, Jerry Ray said:

I haven’t been able to follow all the discussion on the problems this time around, but my gut feeling is that two things are getting conflated - being “verified” as a non-scalper (the algorithm deciding who can buy tickets) and getting a code through the lottery.

Maybe I’m just trying to make sense where there is none, but it doesn’t seem like not getting a code after being “verified” means that Ticketmaster decided that you were a scalper, it means that you aren’t a scalper but just didn’t win the lottery.

The fact that not all U2 members got a code this time sucks, and it doesn’t seem like that was communicated clearly, but maybe the scalper verification thing helped in that regard?  (Not to say there aren’t a lot of tickets on the secondary market, but maybe they were bought by people who appeared to be fans to the algorithm?)

JRjr

 

 

The fan club wasn't a lottery..  Ticketmaster won't admit it, because they've invested so much money into their verified alrogithm BS...  Basically, their algorithm was awful, and instead of identifying scalpers, it identified fans who their computers "mathematically deciphered " were scalpers.  The verified sign up is just a way for Ticketmaster to collect contact information for spamming anyways.  They don't care about scalpers.  Most artists and promoters don't either (they'll never admit that), but at least this makes it look like they do, and most important, they get to collect valuable customer data regardless of whether you buy a ticket or not.

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6 hours ago, Crazyu2fan said:

Thanks for posting Sherry. Well said.. I was one of the experience group who renewed early (membership didn't expire until next year), registered with TM for the verified fan presale. Registered for shows I wanted to go to. Got the email saying i was selected for yesterday's presale but never got the code.  I have PM'd a mod here who actually seemed concerned and asked for my member info/order number. Then never got a response back. Guess the best thing to do right now is get a refund for my early membership renewal. I am so disappointed in this band. I have been a fan since 1987, always kept my membership from lapsing.. And I feel like that means shit.. all for nothing..

I didn't get tickets either yesterday, but it is not the bands fault. It is tour management and their trusting in, and contract with TicketMaster.

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Let's face it, Ticketmaster is Satan. Personally for me, enough is enough, I'm done going to concerts. When demand exceeds supply it's a sellers market plain and simple. They could price every seat at $1,000 and i bet they would all sell because people are stupid enough to pay it, they think I just gotta be there! The reality is no you don't....

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1 hour ago, Davidmk55 said:

  It's all 100% true i have been shut out of 4 shows o wanted to go for since this thing started , Never got codes for ANY of the shows even though i "Qualified"  , one show i did okay as it was at a casino & the Casino keeps some of the tix to sell through their own system .

   I did get a U2 code for today , but when i logged in all that was available to me were the $650 "Packages" for the 1st 20 minutes , then they released some tix that were all pairs in the upper balcony sections  , i was able to pull up one Loge seat as a single , then you go on some of the side sites like stubhub  & there is almost 200 GA tix already listed  ...... people have to realize , or at least bands do that Ticketmaster is the Biggest scalper going , they do all their own in house side selling & keep what they want .............. is there an answer ? only one is if EVERYONE stops going out to shows & sadly that won't happen .................. Good luck to everyone & i hope some can get good seats ;)

It sounds like we all need to UNVERIFY ourselves with Ticketmaster. That way we at least have a shot getting tickets with the general public?

 

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This seems worse than 2005, 

Overall, I think the lack of information has been bad news. if the site had been open and upfront on the lottery system, we wouldn't've liked it, but we would have understood it. 

The band needs to take a much, MUCH harder line on resale sites : cancelling every seat and ticket on those sites, and putting the tickets up to subscribers that didn't get a ticket in individual sales : cancelling say 900 tout tickets, then selecting 450 unpicked subscribers in the Experience batch with a "you have 24 hours to buy this ticket, which no one else can buy" offer, for example. This is labour intensive, but fan goodwill, once lost, is hard to get back. 

I guess this will have a direct real-world impact on dropping subscriber levels in future.  Part of the fanclub deal for many, in fact the main part of it, has always been ticket access. 

 

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5 hours ago, Sherry said:

You can only work with the information given. Many people were given misinformation - that's why there's so many of us trying to figure it all out. I don't believe that TM/Live Nation was transparent with U2.com or the fanclub representatives what it all means. Remember - this is the 1st time U2's gone Verified Fan route...for the whole tour! It's possible that you don't know what you don't know, and the right questions weren't asked until it was too  late. We're all in this experiment together.

I'm not sure "experiment" would be the correct term.  (I won't type a more accurate metaphor out of respect for everyone on the site.)

I am extremely disappointed in all of this. The greed. The lack of appreciation.

And yes...I'll be back here again like a panting dog at the table.....like an idiot. But the scraps from the table are tasting more and more like feces every time we go through this.

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10 hours ago, hughfan said:
EMAIL STATUS
Verified

In reading U2.com/help:
Can I register for other Verified Presales if I participate in the Verified Subscriber Presale, like Verified Citi and Verified Fan?
Yes, you may register for the other Presales in addition to the U2.com Verified Subscriber Presale. Please note, registration does not guarantee you will be verified, receive a code, or have the ability to purchase tickets through the other Presales.

Note: "Does not guarantee you will be verified."

But pay attention to the last of the wording: ". . . does not guarantee you will be verified, receive a code, or have the ability to purchase tickets THROUGH THE OTHER PRESALES." That wording DISTINGUISHES this sentence *from* the Subscriber Presale. The question asks ". . . if I participate in the Verified Subscriber Presale."

The first and last pieces of the first sentence go together and the middle is the 'given' of the sentence. It means the same thing but should have been worded this way: "If I participate in the Verified Subscriber Presale, can I register for other Verified Presales like Verified Citi and Verified Fan?
The answer is - - yes, you may register, but that doesn't guarantee you have the ability to purchase tickets THROUGH THE *OTHER* PRESALES. The wording SAYS *other* presales.

There is NO indication in this that the language here refers to the Subscriber presale at all.

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3 hours ago, markreed said:

The band needs to take a much, MUCH harder line on resale sites : cancelling every seat and ticket on those sites, and putting the tickets up to subscribers that didn't get a ticket in individual sales : cancelling say 900 tout tickets, then selecting 450 unpicked subscribers in the Experience batch with a "you have 24 hours to buy this ticket, which no one else can buy" offer, for example. This is labour intensive, but fan goodwill, once lost, is hard to get back. 

 

YES! It is EASY to do. This band has the power to do much more than they are. They can cancel the seats on those sites - - the seats for sale are spelled out/listed - - exactly what seat! You KNOW what to cancel! And the GAs that are available for immediate download upon purchase? CANCEL THEM. Ed Sheeran did it for 50,000 tickets! He had them cancelled when they showed up on re-sell sites. FIFTY THOUSAND. CANCELLED. Same thing with Eric Church. He had 25,000 tickets cancelled from scalpers!! THIS CAN BE DONE if you care enough to *really* 'keep the tickets out of the hands of scalpers and make sure they get to real fans.' Instead, many were just prey to a faulty algorithm or an unspoken lottery system, or both. But who knows because no one is telling us anything.

The bottom line: get a manager who really cares about the fans and DUMP LIVE NATION IN 2020.

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18 hours ago, Sherry said:

We are doing something right now - we're doing our best to get up the chain of command with as many fan stories, as many examples and the like to let them know this is as bad - or worse - than 2005. We can't fix what has happened, but we're working hard to find an amenable agreement about it. The band's PR is notified, and we're doing what we can. There's nothing we can report on right now.

Where are people posting these stories? Everyone is posting them on FB that I can see, in U2 groups. Maybe start a thread here will make it easier for you & they can see the results for themselves. May want to state guidelines; facts only, general description of your problem, what presale group you were in, etc. Make it clear that it isn't a griping thread, stick to the facts?

Edited by UFDaisy

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3 hours ago, UFDaisy said:

We are doing something right now - we're doing our best to get up the chain of command with as many fan stories, as many examples and the like to let them know this is as bad - or worse - than 2005. We can't fix what has happened, but we're working hard to find an amenable agreement about it. The band's PR is notified, and we're doing what we can. There's nothing we can report on right now.

Guess which website still hasn't posted anything? 

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