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Sherry

FINE PRINT of Verified Fan Presale

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19 hours ago, Jerry Ray said:

I haven’t been able to follow all the discussion on the problems this time around, but my gut feeling is that two things are getting conflated - being “verified” as a non-scalper (the algorithm deciding who can buy tickets) and getting a code through the lottery.

Maybe I’m just trying to make sense where there is none, but it doesn’t seem like not getting a code after being “verified” means that Ticketmaster decided that you were a scalper, it means that you aren’t a scalper but just didn’t win the lottery.

The fact that not all U2 members got a code this time sucks, and it doesn’t seem like that was communicated clearly, but maybe the scalper verification thing helped in that regard?  (Not to say there aren’t a lot of tickets on the secondary market, but maybe they were bought by people who appeared to be fans to the algorithm?)

JRjr

 

The part about not being a scalper, and not "winning the lottery" is what makes no sense.  Isn't that what the fan club is all about?  Not having to hope you get into the system for a chance to get tickets.  It seems that joining the fan club is designed to guarantee you *access* to the presale. Doesn't mean you'll get the precious GA or the tix you want, but you are supposed to be guaranteed a chance. 

My read of the fine print was that it would be 2 layers of security, meaning everyone in the fan club should have had an opportunity to be verified by TM as not a bot or scalper, and then if verified, they would get a code.  The point of adding the TM verified layer seemed to me a way to try to weed out the scalpers that purchased fan club membership.  It did not seem that the intent was to then add a third lottery layer, (1) fan club, (2) verified, (3) lottery among those fan club members that were verified.  Other verified events had the lottery element, e.g., Springsteen on Broadway.  But that element of random selection shouldn't have been the case here for fan club members.  Maybe I misunderstood the intent . . .

I'm fortunate I was able to get a Boston ticket through the club.  But I had to give up my second club ticket to a friend who fell victim to the verified garbage and didn't get a code despite 15+ years as a member here.  No worries as he will help me out for additional dates since he got things sorted and received a code after the initial onsale thanks to the mods here.  But that snafu should not have happened.

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Doe anyone think U2 is NOT being paid to be the verified guinea pig?

For the fans my ass

When you look at the Ticketmaster verified page it is obvious U2 is getting paid for using it and promoting it
 

Edited by dugadams

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4 minutes ago, Gjachts said:

Where has it been confirmed that the U2.com members that were verified were placed in a lottery?  

It has not been - it was a bull shit story 

they messed up - plain and simple 

and even if someone has maintained 10 U2 accounts year after year and paid the fee - it should not matter. They want to sell as many memberships for free money as possible.  

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19 hours ago, peggy said:

I didn't get tickets either yesterday, but it is not the bands fault. It is tour management and their trusting in, and contract with TicketMaster.

Peggy i disagree the band have a say in things down the line and make the decisions.. It's their name here on the bill. The band are well aware of what is going on and granted not right away but are. Case in point as have been mentioned by several people of the very similar fiasco in 2005/Vertigo tour.. I posted the article about Larry's statement on the matter.. Once they made the statement they rectified the situation.

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1 hour ago, Gjachts said:

Where has it been confirmed that the U2.com members that were verified were placed in a lottery?  

many fans contacted TM  while the presales were going on and they told them that this is the case. All verified fan sales on TM for presales and general sales are lottery in terms of who gets a code.  When you register for shows on TM, they send you a confirmation email that states the lottery system.. This is how Verified Fan  works on TM.

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On 11/15/2017 at 11:20 AM, Sherry said:

So, yeah - the fans who were shut out don't have a leg to stand on at the moment, and I can understand why the mods are having to dig out of a backlog longer than they've ever had to do before becuase it wasn't crystal clear to the fan club what it all meant - that we were entering a LOTTERY system through verification. That having an assigned presale group wasn't the confirmation...that setting up your account wasn't enough. That in some cases, being a member of the fanclub since its inception online wasn't enough. It's a tough pill to swallow and it's justified.

I'm confused, is this really a true lottery system, or is it merely the algorithm trying to skim the scalpers and bots off the top?  I listened to BigWave on the podcast and my understanding was that as long as the algorithm didn't have reason to identify you as a scalper, then you'd get a code.   Now, I can still understand some complaints about the nuts and bolts of how to implement that - false positives by the algorithm and such.  I'm not saying that's small potatoes.  BUT, that is different than a true lottery system where it's truly random - i.e. simply an attempt to manage by numbers.   Am I understanding this wrong?   And even though Sherry's quote does include a reference to being randomly selected - that link is to the Ticketmaster VerifiedFan Presale, not the U2.com Verified Subscriber presale.

Edited by zooclemson
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also, I can't get over the thru the roof pricing on 1st level - 3rd level seat pricing.  325 each? Thats really insane.. And to think back in the day U2 was all about keeping their pricing down and having the best seats at the lowest prices.  Now that is pretty much history. at least with seats.. GAs seem to be about the same. Never had problems with U2 presales in the past. this a first for me. I find it crazy that the GAs were non existent for a lot of the shows esp DC.. There were none available on tuesday and yet they were all on stubhub at stupid crazy high prices.. This verified fan thing does not deter scalpers it promotes them.

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40 minutes ago, Crazyu2fan said:

many fans contacted TM  while the presales were going on and they told them that this is the case. All verified fan sales on TM for presales and general sales are lottery in terms of who gets a code.  When you register for shows on TM, they send you a confirmation email that states the lottery system.. This is how Verified Fan  works on TM.

The ticketmaster customer service staff didn't understand the difference between verified subscriber and verified fan and gave out incorrect information..  verified subscriber is brand new, starting with this U2 tour..  if you are "verified" as a subscriber, you're supposed to get a code, guaranteed.  there was no lottery.  i can say this with 100% certainty.   the "verified fan" thing is what ticketmaster is trying to promote.  that is what they used for the citi and public sale.  that is a true random lottery.

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Just got off the help line ... again.... (wait... im laughing as im typing "help"). this whole farce has been nothing but bollocks!!! definitely letting my membership run out this year... whats the point anymore? when we are no longer guaranteed access to pre-sale? U2 and U2 fan club you are freakin kidding yourselves here.. just beyond disappointed and  I feel shafted by people I have been extremely loyal to over the years. BOO!

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