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Sherry

FINE PRINT of Verified Fan Presale

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4 minutes ago, Synj said:

We had prepared, we had studied, we had done trial runs to make sure we knew where to click, presale code on the clipboard ready to ctrl-V, joined the waiting room immediately and sat for an hour and not even a sniff at 1 GA ticket for either one of us from the first second?

It's worth keeping in mind - it takes tickets a moment to populate through the system, so just because it's supposed to be onsale at 10:00am doesn't mean that all of the inventory has made it through the system yet.  For both this tour and the 2015, at exactly 10:00am, I wasn't able to get GA tickets, but at around 10:10am, they started showing up for me.  So I'd always advise to keep on checking beyond the initial "no seats that match your request" notice.

6 minutes ago, Synj said:

I'll try again in the Citi Presale, public sale, wait for drops, wait for additional shows to be added.

The problem with this tour is that there will be no public sale - only Verified Fan.  They sell Verified Fan as a one step process, but it's actually a two-step process, and this isn't advertised often or well.  The first step is to verify that you're a fan and not a bot, and many people will pass this test and make it to step two.  Step two is running a lottery to give codes for ticket access to a select few of the verified total, and only those lottery winners are selected to receive codes to have a chance to purchase tickets.  So Ticketmaster will determine, in advance of the "public sale" date, who is allowed to buy tickets and who is not, and if you don't get a code, then you can never, ever try to buy tickets for that show.  I think this is going to be a major disaster when people realize this next week.  People who are used to going to one or multiple U2 shows buying through the general onsale are going to be shocked when they're informed by TicketMaster that they don't even get a chance to try to buy a ticket.

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1 minute ago, Crazyu2fan said:

they will address the issue and make it right like they did in 2005. Per Larry's statement.

What are you referring to re: 2005 and Larry's statement?

Again, not being snide, just curious what you're talking about.

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1 minute ago, vertigojds said:

It's worth keeping in mind - it takes tickets a moment to populate through the system, so just because it's supposed to be onsale at 10:00am doesn't mean that all of the inventory has made it through the system yet.  For both this tour and the 2015, at exactly 10:00am, I wasn't able to get GA tickets, but at around 10:10am, they started showing up for me.  So I'd always advise to keep on checking beyond the initial "no seats that match your request" notice.

I tried for an hour straight...still trying LOL!

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1 minute ago, Synj said:

What are you referring to re: 2005 and Larry's statement?

Again, not being snide, just curious what you're talking about.

go look it up.. it was a similar situation as this. 

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5 minutes ago, Crazyu2fan said:

go look it up.. it was a similar situation as this. 

Let's hope.

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2 hours ago, kavanbJDE said:

 'Verified fan' being run by Ticketmaster is like asking Hitler to run the Nuremberg trials.!!!! the music industry is corrupt to the core!!!!

I am going to say that you not getting concert you tickets you want is slightly less of an affront than the Holocaust.  Perhaps you should re-evaluate your moral equivalencies.  

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Thanks for the excellent post and helping to clarify this fiasco. It's a very sad day to not get tickets and to feel so helpless. "And some days have bouncers and won't let you in"

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3 hours ago, Sherry said:

So, looking at this, it was an algorithm used by Ticketmaster that determined if "you've got the gifts to get me through the gates of that mansion." The algorithm apparently didn't take into account number of years of loyalty to U2.com, number of U2 concert tickets you've purchased through your TM account, if you've bought stuff through the U2.com fan shop, or the like. Not sure what the algorithm it was!

But good people, loyal to U2 for decades were shut out of the ticket buying for this tour. Is that how the band truly wants to reward it's loyal of loyals? Is this how the band wants their legacy to be remembered - by letting a computer algorithm determine the legitimacy of their fan base? This is absurd!

So, yeah - the fans who were shut out don't have a leg to stand on at the moment, and I can understand why the mods are having to dig out of a backlog longer than they've ever had to do before becuase it wasn't crystal clear to the fan club what it all meant - that we were entering a LOTTERY system through verification. That having an assigned presale group wasn't the confirmation...that setting up your account wasn't enough. That in some cases, being a member of the fanclub since its inception online wasn't enough. It's a tough pill to swallow and it's justified.

This is why people like myself kept asking questions - this is why @bigwave came on our ATU2 podcast to answer questions. This is why we questioned...everything....! And still, we're facing this situation which, quite frankly, is worse than 2005 because this time it wasn't the scalpers who kept the loyal fans out of the concert - it was Ticketmaster themselves with their algorithms. It's not a perfect system, but it shut out some very good, loyal people who have traveled the world to see this band - and who most likely will be forced to pay a scalper for their tickets. In this way, the statement of "U2 cares about their fans and they are committed to making every effort possible towards getting tickets into the hands of fans only." hurts more than ever to so many shut out of the process.

What I bolded and underlined is the problem in a nutshell. Ticketmaster. Once U2 got in bed with Live Nation and Ticketmaster with their horrible verified fan program then the fans were screwed. Ticketmaster is nothing but a monopoly. They're the largest ticket distributor owned by the largest promoter (Live Nation). Both companies known for horrible customer service and incompetence. The day Ticketmaster gets some real competition and stops acting like a monopoly will be the best day for anyone who goes to live shows.

The verified fan program is nothing short of a disaster since the horrible recaptcha garbage they force fed us. I only got a code because the mods here stepped in. Thank goodness for @mich40or I would've been royally screwed and what I wanted was still there yesterday. Then I just received a code via text at 12:47 CST today. If the mods hadn't stepped in, I would've gotten the table scraps because that's all that's left now. I feel for the people who never got a code or someone to help them. This has been a nightmare presale for most people involved. Not to mention the 4 hours I lost from work yesterday dealing with this hot mess.

The problem with the verified fan program is that it doesn't even allow certain fans to even have the opportunity to get a ticket. That's sheer stupidity. You are shutting out your best customers which means Ticketmaster is either completely ignorant or doesn't give a damn. The scalpers will always, always be one step ahead of the game. They know who gets shut out on the verified program. So, they created multiple accounts with no buying history so they could get a code. Ticketmaster then shuts out fans who have bought a lot of tickets in the past thinking they're scalpers when in fact they are their best customers. Anytime Ticketmaster thinks they have one upped the scalpers, the scalpers are already two steps ahead of them.

Edited by 2000_man
Messed up quoted area

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Thanks for this post.  Can I also please point out, since someone in this thread stated otherwise, that the mods are volunteers, not employees of U2.com? I imagine they are in a really tough spot right now. It's clear they were busting their tails trying to help fans out, and that they had not been given correct information.  Hats off to them for trying to help as much as they can. I'm disappointed for all the hard core, honest fans with just one U2.com membership who did not get a code.  It doesn't seem fair at all.  

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