Subscriber clapton is god 12 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 The Powers at be are the ones who should get the complaints, the mods here are a decent lot. i feel the fans and the mods, all have been let down by the powers at be. any anger, and i do fully understand,should be directed at the ones who can sort out this crap about no codes and Fan verification crap for subbers, and that is Livenation. I Have a running complaint,still running and i doubt it will ever be resolved, the mods have Tried, tried to help, but sadly it is out of their hands, they do try to help and i appreciate them for that. Quote Link to post Share on other sites
Subscriber kaber 8 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 Yes, the mods are definitely top notch. Must have been incredibly stressful for them Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,595 Posted November 16, 2017 Community Moderator Share Posted November 16, 2017 1 minute ago, kaber said: Yes, the mods are definitely top notch. Must have been incredibly stressful for them still is... 1 Quote Link to post Share on other sites
Subscriber JCF 121 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 4 minutes ago, Max Tsukino said: still is... I can only imagine. Hats off to all three of you. It's so clear you are working hard to help fans how you can, and that you are in tough positions. Thank you. Quote Link to post Share on other sites
Subscriber ballardmama 33 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 I have always felt very appreciative of the mods. I have had a few issues and questions over the years With my membership. Either they’ve answered me directly or I’ve gotten my answer by reading their response to someone else. When I recently posted a question about the Citi presale, they posted within a few minutes that they were working on getting my answer. That was at a super crazy busy time and I was totally shocked at the fast response I got. In this day and age, I don’t expect much customer service from any organization/business so I was completely surprised to get actual personal attention. Thanks to the mods for doing heroes work over the last several days (and really years). These guys aren’t paid???? That’s ridiculous. I for one am glad I have you working on my behalf. Quote Link to post Share on other sites
Community Manager bigwave 742 Posted November 16, 2017 Community Manager Share Posted November 16, 2017 3 minutes ago, ballardmama said: I have always felt very appreciative of the mods. I have had a few issues and questions over the years With my membership. Either they’ve answered me directly or I’ve gotten my answer by reading their response to someone else. When I recently posted a question about the Citi presale, they posted within a few minutes that they were working on getting my answer. That was at a super crazy busy time and I was totally shocked at the fast response I got. In this day and age, I don’t expect much customer service from any organization/business so I was completely surprised to get actual personal attention. Thanks to the mods for doing heroes work over the last several days (and really years). These guys aren’t paid???? That’s ridiculous. I for one am glad I have you working on my behalf. very touched by all the support, I know the OP was angry, we all are about this. Yes mods volunteer a lot of our time, and also yes there are a few perks. Its always been a huge honour for me to be associated with doing something for the band I love. Mods are not angels (speaking for myself here, although I think Max & Mich just might be angelic :). I have had the most incredible year getting off my arse and following the JT around here and there. Amazing things have happened by being 'in the room' (often a big room with 50,000 others). I have also had the chance to do other things for the website and beyond, this year and in previous years. Most of that of course is top secret Some changes ahead, some stuff to post soon about the interactions and chats we mods have had /are having with each other, / other fans / other fan site leaders about recent events, will post up on the zoo boards as soon as we can. At them moment, its great these boards are here to let people have their say on the official fan forum, we hope that that can continue for a long time to come. Blessings x 6 Quote Link to post Share on other sites
Subscriber passenger789 2 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 (edited) 4 hours ago, bigwave said: very touched by all the support, I know the OP was angry, we all are about this. Yes mods volunteer a lot of our time, and also yes there are a few perks. Its always been a huge honour for me to be associated with doing something for the band I love. Mods are not angels (speaking for myself here, although I think Max & Mich just might be angelic :). I have had the most incredible year getting off my arse and following the JT around here and there. Amazing things have happened by being 'in the room' (often a big room with 50,000 others). I have also had the chance to do other things for the website and beyond, this year and in previous years. Most of that of course is top secret Some changes ahead, some stuff to post soon about the interactions and chats we mods have had /are having with each other, / other fans / other fan site leaders about recent events, will post up on the zoo boards as soon as we can. At them moment, its great these boards are here to let people have their say on the official fan forum, we hope that that can continue for a long time to come. Blessings x Ditto Ballardmama & Hear Hear BigWave, Max & Mich, keep up the awesome work, Don't let the Bastards grind you Down!! Edited November 16, 2017 by passenger789 Quote Link to post Share on other sites
Subscriber dwenn 7 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 adding to the support for the mods. I PM'd them Tuesday morning after Mich did reply to my post about having troubles with the Long Island show. This was before tickets went on sale. Being at work I had missed Mich's follow to my post and then sent him the PM. By about 15 minutes later I recall the small thought of "What is Mich's problem? Not getting right back to me right away, not cool." Then as things fell apart it was easy to see why I didn't get a "prompt" reply. And very quickly realized those guys are going to have a rough day. Keep up the good work guys! 1 Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,595 Posted November 16, 2017 Community Moderator Share Posted November 16, 2017 10 minutes ago, dwenn said: adding to the support for the mods. I PM'd them Tuesday morning after Mich did reply to my post about having troubles with the Long Island show. This was before tickets went on sale. Being at work I had missed Mich's follow to my post and then sent him the PM. By about 15 minutes later I recall the small thought of "What is Mich's problem? Not getting right back to me right away, not cool." Then as things fell apart it was easy to see why I didn't get a "prompt" reply. And very quickly realized those guys are going to have a rough day. Keep up the good work guys! we have around 19 pages of PMs about the issue - that's the reason she wasn't able to contact you and basically anyone else. Apologies for that... the general answer would be that you should go to customer services with your inquiry... Quote Link to post Share on other sites
Subscriber dwenn 7 Posted November 16, 2017 Subscriber Share Posted November 16, 2017 No apologies necessary! Save for my apology to "her" and not "him" For me everything worked out great as I was able to get a proper link to work and I have a success story of pulling GA and being done in literally one minute total transaction. Hoping Monday goes well for all of you and all of us! Quote Link to post Share on other sites
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