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For comparison the Taylor Swift Verified Pre Sale Experience


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On 12/2/2017 at 2:15 PM, vertigojds said:

I did buy tickets to Ed Sheeran through Verified Fan, and I though Sheeran's usage of that system made more sense than U2's.  The rules were different.  For the Ed Sheeran show:
-When buying tickets, you had to click to a provision where you agreed that you would not attempt to resell the tickets above face value, and that if you did try to do so, that Ticketmaster reserved the right to cancel your purchase
-When buying tickets, you also had to agree that Ticketmaster would not deliver them until three days before the concert
-Ticketmaster did not allow "fan-to-fan resale" (aka scalping) for those tickets purchased on Verified Fan.
-In the period between tickets going on sale and when tickets were delivered, Sheeran's management and Ticketmaster vetted all of the purchases.   Ticket purchases that matched listings on sites like Stubhub were canceled.  They took this very seriously; for an upcoming London show, over 10,000 ticket purchases by scalpers were canceled, and those seats were then made available to actual fans.
-In jurisdictions where it was legal to do so, Credit Card Entry was offered for the most prized seats, meaning that the purchaser of the ticket had to show up with both the credit card used to purchase and matching photo ID to enter the venue.  (Unfortunately Ticketmaster and the venues don't enforce the rules evenly, but if this system were properly implemented, it would instantly make scalping impossible.)

If the Sheeran system didn't work 100% perfectly (and it may have, as I didn't hear any complaints from his fans), it was at least obvious that an effort was being made, and that that effort was for the fans. 

This needs to be forwarded to Guy Oseary and U2 management ASAP!

 

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I think the vast majority of U2 fans(myself included) wouldn't bother. It's beyond ridiculous - they might as well just put every seat in every stadium up for auction and get it over with. 

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Here is the update on Taylor v U2 Verified Fan sales experiences.  One additional note, I have GA to Uniondale and seats for Newark so I am a very fortunate U2 fan, but I did get a code for Verified Fan sale for the MSG 2 date.  Figured I would try to pull a couple of GAs if they could be had.  Didn't even get a sniff, but I am very fortunate so no complaints.

But back to Taylor.  As described above we were in the Taylor Swift verified fan system.  It was a little awkward with all the activities and indeed I think the exact system would not work for U2 as others have commented on.  On Saturday we got an email saying that we were literally being put in a line and that codes would go out essentially one by one in your order of standing.  Pre-sales would begin Tuesday and I got a time of Wednesday evening from 6pm to 7pm when I would get a code.  We didn't buy any Merch or look for UPS trucks in the activities but we did buy the album and we did sign up for the Verified system the minute it came out.  So that left us in a decent position as I think pre-sales go through Saturday.  On Wednesday I looked a little into what the prices were for the different sections and the GA pits.  The posted regular prices were $50 upper level - $250 for the floor.  All in all with here past pricing and U2 stadium prices I consider this pretty fair for the market today.  Our main question was were the Pit tickets $250 and would we pay that much for them and then if not how much do we have to pay for decent seats?  My feeling was if we were looking at paying $175 for seats just pay the $250 and be up close.  What I saw online was some complaints about delays getting codes and a huge amount of complaints over really high prices!  Sound familiar?

We picked Philadelphia because the date worked best for us.  I have never been to the stadium there so i printed out a seat chart so I would have an idea where any tickets that got pulled for us would be.

At 6:11pm I got a text with a link and then a text with a code.  I had the laptop open to the Taylor Ticketmaster page.  The way it worked was even if you searched for Taylor dates it gave you a password protected page, so you can't even get into anything without a code.  I entered the code which opened up all the dates.  (even though we selected Philadelphia in the process, we were allowed to pick a different date if desired.) I selected the Philadelphia link.  it opened the next TM page which was a seat map page of the entire venue, but I had to enter the code again to see them. So I was then looking at the exact seats to choose from.  This is standard with most locations now, but after huge onsales where that doesn't work when you have everyone trying all at once.  There were seats available in nearly every section.  The front floor had none in a couple sections directly in front but there were seats on the wings of the floor and towards the back of the floor.  There were plenty of lower level seats, a fair amount of club level seats and a ton of upper level seats available.  there were also tons of Pit seats available.  I selected the Pit and instead of them being $250 they were all deemed VIP tickets and were going for $850 each.  Looked around on the floor.  Anything close was also deemed as VIP floor seating and were going for $450 to $600.  There were some $250 floor seats all the way in the back.  Quickly looked at lower level prices and then headed to the Club level.  We like the club level for seats as the smaller crowds for food and drinks and bathrooms and merchandise are very nice.  So we headed to that section and picked some seats about mid way back and got them for $135 each.  When actually selecting the seat i had to put my special code in again for a third time.  I don't know if this actually helps to stop code generating programs or not. 

So in the end in just a few minutes we ended up with seats that we picked and were generally about what we expected to get both location and price wise.  All in all it was a pretty good experience in the picking of the seats.  I had my daughter with me so she could help pick.  I know it is a related but separate issue on the prices but my 14 year old daughter has been a Taylor fan for easily half her life and she has seen her on every tour.  When I showed her the pit and floor prices she rightly said that it was absurd and did not one bit feel like she should ask us to spend that much.  another side note, she does not like U2, but in addition to Taylor she loves Ed Sheeran, Panic at the Disco, Fall Out Boy, Cage the Elephant and Portugal the Man and we have seen all of them this year.  But she also like old people music went to see Paul McCartney, Green Day, Billy Joel, Bryan Ferry and Elvis Costello with me this year.  So she has a good appreciation for both music and the "value" of live music.

I can't say it was a better experience than U2 but it was an interesting way to get tickets and while we may complain about the methods, in the end I think the power these artists have to pull unreasonable prices from their fans may be just as big a crime as what scalpers do.

 

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And on the other hand for Toronto :

Was a bit further in line for you , only got my code about 45 minutes ago

Can see a generic stadium map but no detailed map, have to choose "Best Available seat" .

Keep being offered the same seat in section A4 but no really sure where it is exactly in the section 

I think I'll pass

 

 

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And TM really , really wants me to take that seat in section A4

I've tried over and over again for the past hour , using 3 different computers and 5 different browsers and 95% of the time I'M offered the same seat

Also if I try with different quantities i'm offered what might be better seats (section A9)

Let's hope she comes to Montreal where TM probably won't be handling the sale

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2 minutes ago, LdeC said:

And TM really , really wants me to take that seat in section A4

I've tried over and over again for the past hour , using 3 different computers and 5 different browsers and 95% of the time I'M offered the same seat

Also if I try with different quantities i'm offered what might be better seats (section A9)

Let's hope she comes to Montreal where TM probably won't be handling the sale

Have you tried the mobile app? Also changing your price filter?

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Sorry for the bad luck.   I actually just got a "bonus code".  Wonder why that is?  So looked out pf curiosity.  Toronto is that way for me today, but also looked at other dates and they all appear that way now.  Curious. 

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Hi Leafswild

Don't have a smart phone so can't use the app

I've tried changing the price filter (ie selecting a specific price rather than "Best Price" in the drop down menu of the "Price&Section"

THis is what i see , there is no way for me to zoom in on a section and pick my seat

 

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And to finish with this subject :

This was my first experience with a TM Verified Fan Pre-sale and I hated it

Since I'm in Montreal Evenko handled the pre-sale and it went smoothly so I didn't understand some of the postings about pre-sales in TM venues so now I get it.

Hope the whole Verified Fan process self-destructs and goes away , no one will miss it .

Luc

 

PS : $1000 for GA tickets , what the ....??? 
Isn't Swift's fanbase mostly young girls , who's the idiot who decided they can afford those prices ?

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On 2/12/2017 at 10:15 PM, vertigojds said:

I'm not in favor of any ticketing system which requires people to engage in popularity contests for who's a bigger fan, which is what this system sounds like to me.  It's one thing to give priority to people who have purchased the album, but to have your chance of buying tickets being determined by what social media you use and how often you use it?  That seems like a nightmare.

To begin with, what if you don't have social media, or only use it to a limited extent and in privacy?  Some people don't have computer access or can't afford a smartphone; other people prefer not to use it; some people have jobs where the terms of their employment do not allow social media engagement.  I, personally, have very limited social media usage - I'm on facebook privately primarily as a method to communicate with friends and family that live in other cities, states and countries.  My posts aren't public.  I don't have Instagram, tried Twitter for two minutes a few years ago and didn't like it, I don't think I have it anymore.  And yet, I've been seeing U2 for over 20 years, and have purchased countless concert tickets, albums, singles, merchandise, etc.  I don't want a system where none of that matters, and the only thing that counts is that I've never twittered or instagrammed about U2.

I did buy tickets to Ed Sheeran through Verified Fan, and I though Sheeran's usage of that system made more sense than U2's.  The rules were different.  For the Ed Sheeran show:
-When buying tickets, you had to click to a provision where you agreed that you would not attempt to resell the tickets above face value, and that if you did try to do so, that Ticketmaster reserved the right to cancel your purchase
-When buying tickets, you also had to agree that Ticketmaster would not deliver them until three days before the concert
-Ticketmaster did not allow "fan-to-fan resale" (aka scalping) for those tickets purchased on Verified Fan.
-In the period between tickets going on sale and when tickets were delivered, Sheeran's management and Ticketmaster vetted all of the purchases.   Ticket purchases that matched listings on sites like Stubhub were canceled.  They took this very seriously; for an upcoming London show, over 10,000 ticket purchases by scalpers were canceled, and those seats were then made available to actual fans.
-In jurisdictions where it was legal to do so, Credit Card Entry was offered for the most prized seats, meaning that the purchaser of the ticket had to show up with both the credit card used to purchase and matching photo ID to enter the venue.  (Unfortunately Ticketmaster and the venues don't enforce the rules evenly, but if this system were properly implemented, it would instantly make scalping impossible.)

If the Sheeran system didn't work 100% perfectly (and it may have, as I didn't hear any complaints from his fans), it was at least obvious that an effort was being made, and that that effort was for the fans.  When I read about the Taylor Swift thing as described above, that doesn't sound like an effort being made for fans -- that sounds like the artist and the artist's management leveraging the fans to handle promotional responsibilities that used to be the responsibility of the artist. 

That system is quite reasonable as a lot of others. It's just a matter of intentions and as far as U2 concerns unfortunately is clear that intention is missing. 

Sad and frustrating for us the fans but impossible to ignore

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