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On 12/1/2017 at 11:00 PM, mcmastermike77 said:

Hey guys,

I pre-ordered SOE deluxe edition when it was first released and was hoping it would arrive today in the UK in time for the official release. Does anyone know if it will arrive today or has anyone not received theirs yet? I really hope so because I'm saving listening to it until I can sit back and relax with the whole package to enjoy it! 

Postman has just been and he didn't have it with him :(. I might be the only person on here to not have listened to it yet!

Let me know guys,

Mike

 

 

 

On 12/1/2017 at 11:00 PM, mcmastermike77 said:

Hey guys,

I pre-ordered SOE deluxe edition when it was first released and was hoping it would arrive today in the UK in time for the official release. Does anyone know if it will arrive today or has anyone not received theirs yet? I really hope so because I'm saving listening to it until I can sit back and relax with the whole package to enjoy it! 

Postman has just been and he didn't have it with him :(. I might be the only person on here to not have listened to it yet!

Let me know guys,

Mike

 

 

 

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Here is the reply after 5 days of hounding them

 

Hello,

Thank you for choosing Live Nation Merchandise.

Our records indicate that your order shipped on 11/29/2017 via International Standard. Regardless of delivery location and due to some border restrictions, International Standard delivery can sometimes take up to 24 business days. Unfortunately, tracking is not available with International Standard.

International Standard packages are delivered to your local mail carrier who then delivers to the address provided with your order. If you do not receive your order by the 24th business day, please check with your local post office as they may be holding your order.

Please reply with your correct shipping address if your order is not delivered on or before the 24th business day.

If you have any further questions or concerns, feel free to contact us.


Sincerely,

Dominic
Live Nation Merchandise Customer Service
http://www.store.livenation.com/
Toll Free (US): 877-598-6501
International: 001-434-205-7049

 

My advise would be to buy from record stores from now on as they are saying international shipping can take 24 business days which equates to 32 days when you throw in weekends. Amazon US can deliver to Australia in 4 days yet live nation want 32 days . A bloody joke. Very disappointing , i wont be shopping at the U2 store again , merch bar or Amazon from now on for me as they are reliable and get the goods delivered that you pay for.

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My pre-ordered vinyl was shipped two weeks ago and I'm still waiting for it. I've even checked with the post office because sometimes they "forget" to leave notice but there's nothing there.

The funny thing is I purchased the vinyl in a bundle with a T-shirt, which was shipped separately on 5 December and arrived on 11 December. So obviously even International Standard delivery can travel fast. I just wonder why Live Nation doesn't ship via Registered Mail with a tracking number - the shipping costs are on the customer anyway and I wouldn't mind paying more just for peace of mind.

I've contacted Live Nation Customer Service but I doubt I'll receive a different reply than the one above.

Edited by dulique
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