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Songs of Experience Redemption Code Issues


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53 minutes ago, moraz5973 said:

I'm having the same issue.  I emailed them as well- but even their contact link seems to be broken.  Nothing has worked- let me know if you make any headway..

I emailed the customer support and I got an email saying they received my request but I haven't gotten anything else. Like I said I have had an issue with them before (a couple years back) they never responded to me! 

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Comment below to petition for a download code for the new album if you pre-ordered but haven't yet received it. What's the point of a pre-order if we have to wait, while others can go pick it up or download it instantly? Songs of Experience? How about demonstrating some customer service "experience?" Island Records provided downloads for some who bought Joshua Tree 30th anniversary re-issue who didn't receive their codes. We should be offered something similar at the least. I'm chomping at the bit here...

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Me too. I emailed Push and they replied by asking for the web site I was trying to get it from and the name of the album. I provided that information and they haven't replied.

 

"

Hi - thanks for contacting us, I'm very sorry you are having problems validating your download code.

Please could you let us know the following:

1 - Which website you are using
2 - Which album you have a code for

Kind regards
Support"

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I gave up this time and ordered from Amazon instead, having had a nightmare experience for the JT30 set.from fanfire . It was at my door 8am on release day. Ironically, I have the box set, but the download code doesn't work that came in the box. Tech support is ignoring me....

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12 hours ago, brupars said:

Me too. I emailed Push and they replied by asking for the web site I was trying to get it from and the name of the album. I provided that information and they haven't replied.

 

"

Hi - thanks for contacting us, I'm very sorry you are having problems validating your download code.

Please could you let us know the following:

1 - Which website you are using
2 - Which album you have a code for

Kind regards
Support"

I got this automated response pretty much as soon as I sent my email (Friday afternoon)...

"Your request (39124) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email."

and I haven't gotten any other messages from them since. I did just now reply to that email though so we will see what happens, however I am not holding my breath. It seems that I am not the only person to have had issues with this company.

Edited by Tflyer90
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I didn't get the box I got the double LP from Barnes & Noble because I had a 20% coupon. It's definitely the website they decided to use. Like I mentioned in the other thread I've had serious issues with the site before and never was able to redeem a download code for a completely different artists album and I never got it sorted out. 

Of all the "vinyl redemption sites" it seems like the sound of vinyl is the worst. :(

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