Subscriber paola2071 0 Posted January 18, 2018 Subscriber Share Posted January 18, 2018 good evening i'm in the experience group but i'havent recived the presale code why? Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,476 Posted January 18, 2018 Community Moderator Share Posted January 18, 2018 Just now, paola2071 said: good evening i'm in the experience group but i'havent recived the presale code why? Please check your profile (http://www.u2.com/profile) and the TOUR page (http://www.u2.com/tour)... If you are eligible to receive a code, it should be there... Quote Link to post Share on other sites
Subscriber paola2071 0 Posted January 18, 2018 Author Subscriber Share Posted January 18, 2018 there is no code my subscription is valid until February 2019 I renewed specifically in December before the deadline, unfortunately I'm not the only one not having received the codes Quote Link to post Share on other sites
Community Manager bigwave 695 Posted January 18, 2018 Community Manager Share Posted January 18, 2018 1 minute ago, paola2071 said: there is no code my subscription is valid until February 2019 I renewed specifically in December before the deadline, unfortunately I'm not the only one not having received the codes can you call one of the numbers on http://www.u2.com/help - they should be able to investigate Quote Link to post Share on other sites
Subscriber paola2071 0 Posted January 18, 2018 Author Subscriber Share Posted January 18, 2018 4 minutes ago, bigwave said: can you call one of the numbers on http://www.u2.com/help - they should be able to investigate ok thanks Quote Link to post Share on other sites
Community Manager bigwave 695 Posted January 18, 2018 Community Manager Share Posted January 18, 2018 Just now, paola2071 said: ok thanks keep us updated.. Quote Link to post Share on other sites
Subscriber paola2071 0 Posted January 18, 2018 Author Subscriber Share Posted January 18, 2018 i contacted u2 com for phone I had assured that there was an error and that I would have been sent the code but until now nothing we expect from thirty years of fans I sincerely hope that the code arrives Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,476 Posted January 18, 2018 Community Moderator Share Posted January 18, 2018 6 minutes ago, comlag said: Hi! I have upgraded my subscription, my card was charged with $50, I got a confirmation email the U2 site but I haven't received my code. Neither my profile page nor tours page don't show my code. Could anyone please help me ASAP since the resale starts in 12 hours? Thanks From the FAQ in www.u2.com/help Quote Who qualifies to get a presale code? Subscribers who did not purchase 2 tickets for the North America #U2eiTour dates, and Subscribers who renewed their subscription after using a code to purchase tickets to the #U2eiTour North America last year. (Note – subscribers can only renew within 30 days of your expiration date.) Updated Jan. 17. nevertheless, please call the customer support service [(855) 867-5297 (inside the US) | +1(949) 333-4820 (outside the US)] and explain your situation... Quote Link to post Share on other sites
Subscriber Wigwam67 7 Posted January 19, 2018 Subscriber Share Posted January 19, 2018 Was telling a work friend at 9.50am this morning, that I was waiting to purchase U2 pre-sale tickets. He asked how I managed/was able to do that. I explained about being a paid member. By 9.55am, he’d signed up to this site, & managed to get a pre-sale code! He’s never been a member before. I was gobsmacked. Surely people shouldn’t be able to do that? I’m stunned it was possible. 1 Quote Link to post Share on other sites
Subscriber ingenpat 14 Posted January 19, 2018 Subscriber Share Posted January 19, 2018 That sounds unfair. Can't they change the rules about this? The real fans will benefit. Quote Link to post Share on other sites
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