Subscriber mike7man Posted January 30, 2018 Subscriber Share Posted January 30, 2018 Will accept presale code, but then any ticket search gets a "Sorry, there was an error with the search. Try again later." message. ?? Quote Link to comment Share on other sites More sharing options...
Subscriber JCF Posted January 30, 2018 Subscriber Share Posted January 30, 2018 I saw the same. Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted January 30, 2018 Community Moderator Share Posted January 30, 2018 From the FAQ on the HELP page (http://www.u2.com/help) Quote If I already purchased tickets for 2018 U2eiTour shows, may I use my code again for recently announced additional shows? If you already used your unique code to purchase 2 tickets for U2eiTour shows, you are not eligible to purchase tickets in presales for additionally announced shows.Code use is audited and anyone found to be abusing presale privileges risks cancellation of ticket purchases and U2.com subscription. Quote Link to comment Share on other sites More sharing options...
Subscriber mike7man Posted January 30, 2018 Author Subscriber Share Posted January 30, 2018 (edited) That's not it, Max. This is definitely a valid code (not used before), which the TM site accepts. Edited January 30, 2018 by mike7man clarity Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted January 30, 2018 Community Moderator Share Posted January 30, 2018 Just now, mike7man said: That's not it, Max. This is definitely a valid code, which the TM site accepts. I know that you used your presale code for the NA leg... Quote Link to comment Share on other sites More sharing options...
Subscriber mike7man Posted January 30, 2018 Author Subscriber Share Posted January 30, 2018 It's my father who's trying to get the tix, not me! His presale code wasn't used before. Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted January 30, 2018 Community Moderator Share Posted January 30, 2018 then, please ask him to call the customer support service [(855) 867-5297 (inside the US), so they could check it... Quote Link to comment Share on other sites More sharing options...
Subscriber mike7man Posted January 30, 2018 Author Subscriber Share Posted January 30, 2018 I could tell him to do that, Max, but this looks like a TM issue. The code is accepted--it's only the search that gives the error message. Also, JCF (above) reports the same issue. Quote Link to comment Share on other sites More sharing options...
Community Moderator mich40 Posted January 30, 2018 Community Moderator Share Posted January 30, 2018 Does his code start with U2EIA? I just tried and had no problem. Quote Link to comment Share on other sites More sharing options...
Subscriber mike7man Posted January 30, 2018 Author Subscriber Share Posted January 30, 2018 Aaargh. Yes, his code starts with that. Did any additional instructions go out last night? He's logged on to his TM account, and inputting his (completely previously unused, including for the US leg dates already announced and the JT tour) presale code--which is then accepted as valid. Only when then searching for tix does the error message occur repeatedly. Quote Link to comment Share on other sites More sharing options...
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