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Two More Shows In The US

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REALLY surprised to see more cities being added at this point.  Let's hope for even more!  Need to get at least one more within my 500-mile must-attend radius!

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I'm going to make a complaint here so that hopefully the mods will read it and, thus, bring it to the attention to those who can actually change the policy.

On past tours, U2.com subscribers were entitled to 4 tickets per leg of a tour. Now, if we have already used our reduced allotment of 2 tickets, we can't buy any more tickets for any dates added in the future with our fanclub membership, even if you get emails (as I just did) with a code that you haven't ever used to buy tickets. That means that if you go to one show with somebody else, or to two shows by yourself, on any leg this year, you have used up your entire fanclub allotment for the whole calendar year?!?!?

That's beyond crazy...

I have more to say that goes beyond this specific point, but I'll let this complaint sit as is for now. I think I can speak for the whole U2.com membership that we're very disappointed in this reduction of opportunities to see our favorite band that we pay the same yearly membership dues, whether they are on tour or not...

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Why are they sending out emails with pre-sale codes for the new shows if we've already used it?  Seems they are just trying to get people to make a mistake. 

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9 hours ago, finz_89 said:

Why are they sending out emails with pre-sale codes for the new shows if we've already used it?  Seems they are just trying to get people to make a mistake. 

Agreed.

Admittedly, it is a different code from the one available for the initial on-sale opportunities a few months ago - and that's really is what is causing the potential problem, i.e., the code is different from the original one; thus, having this new one gives the appearance that you have another opportunity to buy tickets.

Going further, if we can't use this code now, what exactly is if for? Will it be able to be used someday? No one seems to know...

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5 minutes ago, dmway said:

Agreed.

Admittedly, it is a different code from the one available for the initial on-sale opportunities a few months ago - and that's really is what is causing the potential problem, i.e., the code is different from the original one; thus, having this new one gives the appearance that you have another opportunity to buy tickets.

Going further, if we can't use this code now, what exactly is if for? Will it be able to be used someday? No one seems to know...

I know its near presale start time, but if in any doubt, best thing is to call the Help team who can access each subscribers account and should be able to confirm whether you have a valid code or not (remember to get all responses in writing / make notes of who you speak to / times etc.)

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13 minutes ago, bigwave said:

I know its near presale start time, but if in any doubt, best thing is to call the Help team who can access each subscribers account and should be able to confirm whether you have a valid code or not (remember to get all responses in writing / make notes of who you speak to / times etc.)

Thanks for this.

I was able to get through quickly, and she confirmed that it would most likely be in my best interest not to try - I hate the lack of definite specificity in this advice, though. I understand it here  - the mods can't know everything - but U2.com Help should be able to give me/us a 100% guaranteed answer...:rolleyes: Since I don't want to risk forfeiture of my other two tickets, I can't try.

Of course the point in my original post still stands...

 

13 hours ago, dmway said:

I'm going to make a complaint here so that hopefully the mods will read it and, thus, bring it to the attention to those who can actually change the policy.

On past tours, U2.com subscribers were entitled to 4 tickets per leg of a tour. Now, if we have already used our reduced allotment of 2 tickets, we can't buy any more tickets for any dates added in the future with our fanclub membership, even if you get emails (as I just did) with a code that you haven't ever used to buy tickets. That means that if you go to one show with somebody else, or to two shows by yourself, on any leg this year, you have used up your entire fanclub allotment for the whole calendar year?!?!?

That's beyond crazy...

I have more to say that goes beyond this specific point, but I'll let this complaint sit as is for now. I think I can speak for the whole U2.com membership that we're very disappointed in this reduction of opportunities to see our favorite band that we pay the same yearly membership dues, whether they are on tour or not...

 

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I'd kill to have had a code for today...1 final blow to whats been a frustrating ticketing experience...To think, all of this could have been resolved had 1 of my seven CC been that of Citibank in 2018...not cool

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This is why announcing shows in dribs and drabs is so infuriating for fans. It's one thing to add shows to dates already announced - that's normal and expected. But at least announce all the cities and at least 1 date for each so people can better plan how to use our codes. Or issue new codes for "extensions", which is what I basically consider these 2 out-of-left-field shows to be.

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