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2019 Subscription - Subscribers Gift


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  • Subscriber

My uncle (mk_u2) has his subscription expiring on November 10th, 2018... so he obviously needs to renew.

The only choices for his renewal, however, are the previous fanclub gifts from 2017 & 2018.

In the past we've been told "just renew and we'll make sure to send you the correct gift" but I know people who did this often got duplicates of their previous gift and then were no longer eligible for the correct gift.

How can he renew and get the 2019 gift that he should be getting?

Thank you for any help with this!

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  • Community Manager

most subscribers were moved over to a January renewal date last year or so (given additional months etc) - but some may have fell through the net - best if he can use the contact forms on the Help page and let us know outcome

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  • Subscriber

Thanks bigwave. Still waiting on a reply from them:

 

Thanks for your email!
 
A Fan Club Support rep should get back to you within 12 hours.
 
Please don’t reply to this email as it won’t get forwarded to a representative. Be assured that we will answer your original email ASAP!

Thanks for being a fan!

 

 

----- Original Message -----
From: u2rules
Sent: Wednesday, November 14, 2018 9:15:43 PM GMT-05:00
Subject: www.u2.com | Renewal or Upgrade Problem
Edited by U2 Rules
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  • Subscriber

I want this subscribers gift. However when i try to renew my account i get this message:

Your account is expiring on 06 June, 2019. You cannot renew at this time.

Subscribers may only renew their U2.com subscription when the account is within 30 days from the expiration date.

So, how can i solve this?

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  • Community Moderator
17 minutes ago, cpaxlvacy said:

I want this subscribers gift. However when i try to renew my account i get this message:

Your account is expiring on 06 June, 2019. You cannot renew at this time.

Subscribers may only renew their U2.com subscription when the account is within 30 days from the expiration date.

So, how can i solve this?

You will need to wait for when the date to renew your account approaches...


Another option could be to contact customer support services and tell them you want to renew early - it may work, but can't make promises...

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  • Community Manager
25 minutes ago, cpaxlvacy said:

I want this subscribers gift. However when i try to renew my account i get this message:

Your account is expiring on 06 June, 2019. You cannot renew at this time.

Subscribers may only renew their U2.com subscription when the account is within 30 days from the expiration date.

So, how can i solve this?

Probably best to wait until; 30 days before you current subs ends as Max says, gifts probably won't be shipped out before then 

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