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2019 Subscription - Subscribers Gift


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I didn’t received any gift few years back when I join and wasn’t aware of this site then. I join this time round because I want to be part of the pre-sales ticket during their Asia tour this time round. I do received the gift this time round after much complained of the delay to their Helpdesk though. For sure, I won’t renew the membership after this run out 

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I'm genuinely angry now (to put it mildly)!!!!

As expected, I got notification from my German customs office today (11 December) that I have to personally claim my gift there or pay more than USD 30 (converted) to have the postal service do it for me. AND: the letter is dated 4 December and they told me they'd hold the package until 11 December (TODAY)!!! I got the letter after work at home, roughly at 6pm. The customs office was only open until 4pm....NOW WHAT? I will try to contact them tomorrow but seriously doubt that my package will still be there and even if...the opening hours are during my work hours.

By the way, the package gives a value of USD 0 - it was absolutely clear from the beginning that the package would be stuck at customs!!! I do not know how often we reported to Live Nation and here that a company cannot send an item without value to Germany (see the other thread for detailed info on that from earlier this year, way before the goods were dispatched). I do not understand, how paying members (i.e. customers) can be treated so respectlessly. I paid in February, is it too much to ask that I would like to have the membership gift by Christmas? The fact that I have to pick it up from customs (and believe me, there are many many Germans in the same position) is so unnecessary if only Live Nation decided to handle the shipment properly (as requested a thousand times) or, even better, ship items to Europeans from Europe ( to fans of a European band!!).

@bigwave and @Max Tsukino, how can I get my gift asap, without having to take off time from work or without paying another USD 30 for the postal service? Any ideas? And any ideas how to change anything for the better in future?

P.S.: Does Live Nation roll the dice for the value they put on the packages? In Germany, there were packages received with USD Zero, USD One and USD Ten stated on them....

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16 hours ago, schisa01 said:

I'm genuinely angry now (to put it mildly)!!!!

As expected, I got notification from my German customs office today (11 December) that I have to personally claim my gift there or pay more than USD 30 (converted) to have the postal service do it for me. AND: the letter is dated 4 December and they told me they'd hold the package until 11 December (TODAY)!!! I got the letter after work at home, roughly at 6pm. The customs office was only open until 4pm....NOW WHAT? I will try to contact them tomorrow but seriously doubt that my package will still be there and even if...the opening hours are during my work hours.

By the way, the package gives a value of USD 0 - it was absolutely clear from the beginning that the package would be stuck at customs!!! I do not know how often we reported to Live Nation and here that a company cannot send an item without value to Germany (see the other thread for detailed info on that from earlier this year, way before the goods were dispatched). I do not understand, how paying members (i.e. customers) can be treated so respectlessly. I paid in February, is it too much to ask that I would like to have the membership gift by Christmas? The fact that I have to pick it up from customs (and believe me, there are many many Germans in the same position) is so unnecessary if only Live Nation decided to handle the shipment properly (as requested a thousand times) or, even better, ship items to Europeans from Europe ( to fans of a European band!!).

@bigwave and @Max Tsukino, how can I get my gift asap, without having to take off time from work or without paying another USD 30 for the postal service? Any ideas? And any ideas how to change anything for the better in future?

P.S.: Does Live Nation roll the dice for the value they put on the packages? In Germany, there were packages received with USD Zero, USD One and USD Ten stated on them....

 

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16 hours ago, schisa01 said:

I'm genuinely angry now (to put it mildly)!!!!

As expected, I got notification from my German customs office today (11 December) that I have to personally claim my gift there or pay more than USD 30 (converted) to have the postal service do it for me. AND: the letter is dated 4 December and they told me they'd hold the package until 11 December (TODAY)!!! I got the letter after work at home, roughly at 6pm. The customs office was only open until 4pm....NOW WHAT? I will try to contact them tomorrow but seriously doubt that my package will still be there and even if...the opening hours are during my work hours.

By the way, the package gives a value of USD 0 - it was absolutely clear from the beginning that the package would be stuck at customs!!! I do not know how often we reported to Live Nation and here that a company cannot send an item without value to Germany (see the other thread for detailed info on that from earlier this year, way before the goods were dispatched). I do not understand, how paying members (i.e. customers) can be treated so respectlessly. I paid in February, is it too much to ask that I would like to have the membership gift by Christmas? The fact that I have to pick it up from customs (and believe me, there are many many Germans in the same position) is so unnecessary if only Live Nation decided to handle the shipment properly (as requested a thousand times) or, even better, ship items to Europeans from Europe ( to fans of a European band!!).

@bigwave and @Max Tsukino, how can I get my gift asap, without having to take off time from work or without paying another USD 30 for the postal service? Any ideas? And any ideas how to change anything for the better in future?

P.S.: Does Live Nation roll the dice for the value they put on the packages? In Germany, there were packages received with USD Zero, USD One and USD Ten stated on them....

also, for individual issues, a reminder that the thing to do is to work with the CS team via https://www.u2.com/help

choose from the drop menu the heading you think applies specifically to your own issue, and keep us updated as to the outcome, thanks

 

Screen Shot 2019-12-12 at 13.06.54.png

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35 minutes ago, bigwave said:

Anyone else in Germany have the same issue as @schisa01 ?

I had to pick the gift up from customs....cost me time, fortunately, not money. But I had to go there personally or use the postal service which would have cost EUR 28.5 in fees.

Picking up from customs is unnerving. I got the notification on Wednesday evening, telling me to pick it up from customs by friday 2pm or it would be returned. It was a major hassle to get there in time.

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1 minute ago, matze60 said:

I had to pick the gift up from customs....cost me time, fortunately, not money. But I had to go there personally or use the postal service which would have cost EUR 28.5 in fees.

Picking up from customs is unnerving. I got the notification on Wednesday evening, telling me to pick it up from customs by friday 2pm or it would be returned. It was a major hassle to get there in time.

so, just to be clear, this is not unique to U2.com gifts, it is a German customs thing with other items also?

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4 minutes ago, bigwave said:

so, just to be clear, this is not unique to U2.com gifts, it is a German customs thing with other items also?

I was referring to the u2.com gift. And the German customs rules apply to all shipments to Germany - including the u2.com gifts that are labelled incorrectly. They need to have a value stated on the form bigger than USD 0.

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